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Rookie
Posts: 1
Registered: ‎02-13-2016
Message 1 of 6 (1,777 Views)

3d glasses will not pair. TDG-BT500A XBR 55x850c

Bought above tv. Great picture. Trying to use 3D. Cannot get the Sony tdgbt500a glasses to pair. First bought 4 pair of glasses compatable for this tv. They would not pair either. Have 3d disk playing. Detects 3d programing on tv. 3d shows on in 3d setup. BT is on. The small remote is paired. Tried pairing new device no joy. Tried pairing while 3d disk playing no joy. Glasses are going into pairing mode with green/yellow lights flashing and going out. Any suggestions would be appreciated. Thanks

Moderator
Posts: 1,135
Registered: ‎10-20-2015
Message 2 of 6 (1,651 Views)

Re: 3d glasses will not pair. TDG-BT500A XBR 55x850c

Hi fortnerw,

 

Welcome and Thank You for considering SONY Community!

 

We apologize for the late reply.

 

Below is the link for the steps on how to pair the 3D glasses with your Android TV:

 

 

Please also make sure to install the latest software/firmware version.

 

I hope this helps.

 

 

Thanks,

^Ron

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 4
Registered: ‎02-28-2017
Message 3 of 6 (430 Views)

Re: 3d glasses will not pair. TDG-BT500A XBR 55x850c

I have done everything the directions and the link you provided said to do and it still will not pair.
Enthusiast
Posts: 4
Registered: ‎02-28-2017
Message 4 of 6 (429 Views)

Re: 3d glasses will not pair. TDG-BT500A XBR 55x850c

I have an XBR55X9100A
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Moderator
Posts: 4,149
Registered: ‎03-12-2015
Message 5 of 6 (362 Views)

Re: 3d glasses will not pair. TDG-BT500A XBR 55x850c

 

 

Hi, Bmacbaldwin

 

Welcome to Sony Community! 

 

Are you using the compatible 3D glasses for your TV? Check this out for more details: http://docs.esupport.sony.com/imanual/NA/2013/XBR55-65X900A/uc_uen/3dcont_europe_uc_fs.html

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 4
Registered: ‎02-28-2017
Message 6 of 6 (202 Views)

Re: 3d glasses will not pair. TDG-BT500A XBR 55x850c

I have tried both active and the passive glasses (TDG-500P), which is what it says the TV should take.  Neither type of glasses worked to view in 3D.  I have followed all of the directions, as much as the TV will allow.  When the 3D mode is chosen, I can't change to side by side, etc.  It says that feature is not available.

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