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Enthusiast
Posts: 5
Registered: ‎10-02-2017
Message 1 of 7 (519 Views)

65X900E...firmware shows as last version, TV says its up to date

[ Edited ]

- My 65X900E has the firmware version PKG6.2669.0070NAA.

- I want to update it to the newest November version PKG6.2676.0070NAA

 

But when go into I into the firmware update screen it tells me "your software is up to date". And when I put the pkg file on a USB and put it in the side of the TV nothing happens. Anyone run into this?  

 

Expert
Posts: 293
Registered: ‎04-14-2017
Message 2 of 7 (500 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

Yes, my 55X900E is in that state too although I haven't tried the USB approach yet.

Moderator
Posts: 202
Registered: ‎04-04-2017
Message 3 of 7 (419 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

Hi Lesmikesell and Thewallace,

 

Welcome to Sony Community!

 

Thank you for the inquiry. The latest software version of this television is PKG6.2676.0070NAA, it was released 11/07/2017.

You can also check this information from this link. https://esupport.sony.com/US/p/model-home.pl?mdl=XBR65X900E&template_id=1&region_id=1&tab=download#/...

 

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Expert
Posts: 293
Registered: ‎04-14-2017
Message 4 of 7 (412 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

[ Edited ]

I agree that's what the web site says should be the latest software version.  But it doesn't change the fact that my TV with no other internet access problems and version PKG6.2669.0070NAA says it is up to date.  Is there a way to debug what is is seeing on your end?

Enthusiast
Posts: 5
Registered: ‎10-02-2017
Message 5 of 7 (379 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

Sony is vague about how to update the firmware using a USB. It makes it sound like you simply plug in the USB with a .pkg file on it...and the TV is supposed to supply a popup wizard. It does nothing when I try it.

 

I would think there is some way to tell the TV to query the USB, some step. Has anyone ever tried the USB method sucessfully? 

 

Expert
Posts: 293
Registered: ‎04-14-2017
Message 6 of 7 (329 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

My TV found the update released on 11/7 today, 11/14.  Either there is a large skew built into the update process so TVs don't all update at once even when you manually 'check for update' or the server my TV was hitting in the server farm was out of date.

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Enthusiast
Posts: 5
Registered: ‎10-02-2017
Message 7 of 7 (294 Views)

Re: 65X900E...firmware shows as last version, TV says its up to date

Same here. I came home tonight and my tv had a popup that the update was ready to install. I had 'auto download' turned on in the firmware updat section. You're right they must stagger the downloads.

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