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Enthusiast
Posts: 4
Registered: ‎02-15-2017
Message 1 of 6 (481 Views)

65x750d Blank screen after about 15 min!!!

[ Edited ]

I just got my 65xd750 4k TV 2 days ago.

 

I updated it to the latest firmware.

 

I was watching TV and suddenly, it show Blank screen. The red light is blinking 6 times. No response from the Remote.

 

I have to unplug the power to reboot it.

Then, it will go Blank again after 15 min.

 

What is the problem?

Is there a fix for this?

If not, I may return it!!! Man Frustrated

Enthusiast
Posts: 4
Registered: ‎02-15-2017
Message 2 of 6 (436 Views)

Re: 65x750d Blank screen after about 15 min!!!

Is 6 flashing related to back light ?
Moderator
Posts: 368
Registered: ‎02-02-2017
Message 3 of 6 (401 Views)

Re: 65x750d Blank screen after about 15 min!!!

Hi T53864,

 

Welcome and thank you for considering the SONY Community!

 

We're sorry to hear about what happened. Are there connected devices to the tv such as a cable box or a bluray player? 

Other connected external devices may cause an issue on the TV. To fix this, follow the steps below.

  1. Turn off the TV.
  2. Disconnect all connected devices, such as an external USB hard disk drive or HDMI® cable from the TV.
  3. Turn on the TV.

    NOTE: Make sure that the light indicator is not blinking. If the indicator is not blinking the TV is not experiencing any issues.

  4. Re-connect the devices you have just disconnected from the TV.

    NOTE: If the light indicator of the TV starts blinking after a certain device is connected, check the device as it may be causing the issue on the TV.

 

Regards,

~Ralph

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 4
Registered: ‎02-15-2017
Message 4 of 6 (380 Views)

Re: 65x750d Blank screen after about 15 min!!!

Thanks for the reply.

 

I don't have anything connected to TV other than the Ethernet cable. (No usb, no hdmi, no av cable, no antenna cable)

 

Before the screen goes black, it will flicker for couple of seconds...

 

Now, I put a fan at the back of TV. (the TV is NOT enclosed) 

It seems to be working a bit better... I may get the shutdown less frequent!!!

 

Look like a heating issue on the backlight circuit???

Moderator
Posts: 368
Registered: ‎02-02-2017
Message 5 of 6 (357 Views)

Re: 65x750d Blank screen after about 15 min!!!

Hi T53864,

 

I sent you a private message. Kindly check your inbox.

 

Regards,

~Ralph

Enthusiast
Posts: 1
Registered: ‎02-27-2017
Message 6 of 6 (330 Views)

Re: 65x750d Blank screen after about 15 min!!!

O_O

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