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Enthusiast
Posts: 5
Registered: ‎01-07-2017
Message 11 of 13 (1,363 Views)

Re: ARC/HDMI Soundbar - Sometimes no audio after power on

Happened again, once per week average.  I cannot identify a trend.

 

Well live and learn... don't buy Sony anymore.

 

Their phones, actioncam, TVs, soundbar and who knows what else are all plagued by apparent software issues which they either take too long to fix or don't fix at alI.

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Rookie
Posts: 1
Registered: ‎08-12-2017
Message 12 of 13 (1,035 Views)

Re: ARC/HDMI Soundbar - Sometimes no audio after power on

This is really patheric. I keep running into the same issue with sound dissappearing from all apps on the Smart TV. Sony, your TV's are good for colors, but that's no good if you got no ****** sound!

 

Samsung may be the only way to go in the future!

Rookie
Posts: 1
Registered: ‎01-14-2018
Message 13 of 13 (302 Views)

Re: ARC/HDMI Soundbar - Sometimes no audio after power on

Jerome - I purchased an e900 75 in November 2017. The ARC/HDMI connection with a HEOS Home Cinema soundbar worked for about 6 weeks and then crashed. I have attempted all of your suggested fix’s and cannot establish a connection with the sound bar when powering up the TV. Changing the sound output back to “TV Speakers” will result in sound from the TV. The only fix that works for me is a Restart from the About Setting, the sound will remain on the sound bar (all inputs, and apps) until the TV is powered off. Note - the TV always auto detects the sound bar at power up and Restart and will switch to “Audio System”, if needed. When will Sony upgrade the software to correct this ARC issue?

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