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Posts: 1
Registered: ‎03-13-2018
Message 1 of 1 (96 Views)

Audio Goes out on both Sound Bar and TV

I have a TV Model XBR 65X850D with a sound bar SA-CT380. We were wathing TV, put the show on pause, when we came back there was no sound. I turned off the sound bar and there was still no sound. I thought it was a Direct TV problem and did all the standard fixes. Finally called Direct TV. We replaced the Genie box. The tech thought perhaps it was the HDMI cable and he replaced that. Nothing worked. He finally used a composite input instead of HDMI and that worked. Then last night the same thing happened. The only difference was if I cut off the sound bar the sound came through the TV speakers. Then it went out again and I switched back to the sound bar and the sound was back. We went through that perhaps ten times. So it seems to me the problem is either with the TV or the sound bar, but I have no idea what to do.

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