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Enthusiast
Posts: 2
Registered: ‎02-13-2018
Message 1 of 3 (277 Views)
Accepted Solution

Can't open Google Play Store on my XBR75X900E

Just got my tv and everytime I open the Play Store, it crashes 2-3 seconds later. 

 

Steps I've tried- 

Manually Upgraded Firmware

Clear Cache and Data

Tried both ethernet and wifi connections

Factory Reset

 

None of these helped and my issue has been consistant through each step. Please help!!!

 

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Specialist
Posts: 34
Registered: ‎01-30-2013
Message 2 of 3 (244 Views)

Re: Can't open Google Play Store on my XBR75X900E

I have experienced something similar.

 

I had to go to my Gmail account as I received an e-mail and found an e-mail labelled "Security alert"  "New device signed into..."and then I need to select "CHECK ACTIVITY". For there I need to click that it was me that signed in.

 

Hope this helps.

Enthusiast
Posts: 2
Registered: ‎02-13-2018
Message 3 of 3 (209 Views)

Re: Can't open Google Play Store on my XBR75X900E

Thanks so much for the help!

The good news is, once I restart, I'm able to use Google Play Store.

The bad news, it seems once the tv is on for a while, it reverts back to crashing. However, I was able to install ES File Manager, so if things ever go south, I can just manually side load APK's.

Thanks again for your help!

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