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Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 11 of 19 (1,822 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Hi Melonboy,

 

Welcome and thank you for considering SONY Community!

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/
>Joffrey

 



If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 1
Registered: ‎07-13-2017
Message 12 of 19 (1,776 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Bought a Smiley Frustratedony XBR 55X 850d -
Worse tv I've ever bought and it's all in the software. It has always been slow to respond and I guess a software update happened and now i get these ****** warning ALL THE TIME - "unfortunatel, interactiveTvPlatform has stopped" and the program guide. Pops up ALL THE TIME
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Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 13 of 19 (1,715 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Hi Seventyx70,

 

Welcome and thank you for considering SONY Community!

 

Have you tried calling our Technical Support team about this issue?
If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you.

 

Thanks,
>Joffrey

 

Rookie
Posts: 1
Registered: ‎08-21-2017
Message 14 of 19 (1,305 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Exactly the same problem just constant pop up error meaaagea on a daily basis...please advise of UK support number asap....won't buy a Sony TV again that's for sure!!!😠😤
Rookie
Posts: 1
Registered: ‎08-24-2017
Message 15 of 19 (1,254 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Hey Paulgong

 

If you've not found a solution yet (which, I sincerely hope you have), I have a short term fix.

 

I turned everything (thats the whole home entertainment system) off, at the GPO. Waited a minute, then switched everything on, again. IT Crowd references withheld.

 

It seems to have solved that extremely annoying, and (quite honestly) distressing error, for now......

 

Good Luck, Mate.

 

Viv

Moderator
Posts: 1,477
Registered: ‎11-04-2016
Message 16 of 19 (1,244 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Hi Pennylizharris,

 

Welcome to the SONY Community!

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Moderator
Posts: 1,477
Registered: ‎11-04-2016
Message 17 of 19 (1,243 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

Hi Vivreson,

 

Welcome to the SONY Community!

 

 

Kindly provide us the exact model number of your Sony device so we can further assist you.

 

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Apprentice
Posts: 8
Registered: ‎09-23-2017
Message 18 of 19 (828 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

The Google App has gone crazy on my expensive SONY TV !

 

I think its important to note, that my TV was just fine for about two months.

This problem started two days ago.


I have checked and changed the WiFi connection (two different routers)

I have registered my Google+ account on the TV.

And, the warnings got even worse and more prolific.

 

I was hesitant to buy this TV, because of the Andoid app access, which is unstable and not as secure as others (IOS in particular).

 

 

Great TV in every other aspect.


But, if there is no easy fix (my firmware is current), then I'm going to remove the Google app entirely.

After all, the TV has a computer in it, so it can be reconfigured.

 

It's not Sony's fault, but Google isn't being up front about fixing this mess, either !

 

If nothing else, disconnect from your wifi.   The apps don't get enabled after the next time you reboot the TV

 

This ******, but it's a Google/Android app issue, not a Sony issue.

Sony just made the computer....

Apprentice
Posts: 8
Registered: ‎09-23-2017
Message 19 of 19 (825 Views)

Re: Error messages 'Undortunately DirectSettings has stopped

SONY !!!!

This is not a solution, or a validation of the problem.

You can DO BETTER !

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