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Expert
Posts: 314
Registered: ‎08-08-2013
Message 1 of 31 (757 Views)

FMP-X10 Netflix 4K App Crashes

[ Edited ]

The 4K Netflix application loads fine, but crashes when you begin playing a feature.  This starting happening about a week ago.  

 

I get 75 -100 Megabit service from Comcast and the Netflix network shows a solid 30mbps.

Expert
Posts: 314
Registered: ‎08-08-2013
Message 2 of 31 (735 Views)

Re: FMP-X10 Netflix 4K App Crashes

Capture.PNG

Moderator
Posts: 34
Registered: ‎04-04-2017
Message 3 of 31 (720 Views)

Re: FMP-X10 Netflix 4K App Crashes

Hi LeeSoFL,

 

Thank you for considering Sony Community!

 

There are errors in streaming services if the firmware is not updated.
If the firmware is not PKG2.071AAQ, please visit the next link and follow the guidelines.
https://us.en.kb.sony.com/app/answers/detail/a_id/51852/p/47329,82420,94151/c/65,66/kw/firmware%20up...

Regards,
Jay

 

If my post answers your question, please mark it as "Accept as Solution"

 
Expert
Posts: 314
Registered: ‎08-08-2013
Message 4 of 31 (686 Views)

Re: FMP-X10 Netflix 4K App Crashes

[ Edited ]

The software is current on the X10.  There are times a Netflix feature plays fine, but most times it crashes within 5 seconds of playing.

Expert
Posts: 314
Registered: ‎08-08-2013
Message 5 of 31 (666 Views)

Re: FMP-X10 Netflix 4K App Crashes

Netflix Crash.PNG

Apprentice
Posts: 28
Registered: ‎12-29-2015
Message 6 of 31 (664 Views)

Re: FMP-X10 Netflix 4K App Crashes

My Netflix worked better on the older firmware, since the 2.071AAQ release which added Amazon Video, Netflix can no longer play a movie (crashes durring buffering 90% of the time, within first 2-3 minutes of the movie the rest of the time.

 

Previously Netflix would occaisionally (25% of the time) crash out durring buffering -- but once the movie got going it would be fine.

 

 

 

Apprentice
Posts: 28
Registered: ‎12-29-2015
Message 7 of 31 (663 Views)

Re: FMP-X10 Netflix 4K App Crashes

Note: I have 300megabits of bandwidth and a great connection.

Note 2: Amazon Video works fine.

 

 

Moderator
Posts: 34
Registered: ‎04-04-2017
Message 8 of 31 (657 Views)

Re: FMP-X10 Netflix 4K App Crashes

[ Edited ]

Hi LeeSoFL,

 

Welcome to Sony Community.

 

Please check your community mailbox
I replied already to your message.

Thank you,
Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Expert
Posts: 314
Registered: ‎08-08-2013
Message 9 of 31 (648 Views)

Re: FMP-X10 Netflix 4K App Crashes

https://www.youtube.com/watch?v=iZ7UZb5wwyA

 

Others are posting about Neflix crashing, here is a video I found just now from days ago.

Apprentice
Posts: 28
Registered: ‎12-29-2015
Message 10 of 31 (622 Views)

Re: FMP-X10 Netflix 4K App Crashes

Jayford, in reading your replies it seems like you may have or think you have a solution, however, I can tell you that I am on new firmward and it is the firmware that is the issue, without any doubt, I have a second X10 that I dont have set to auto-update and it works fine.

 

Any help?

 

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