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Apprentice
Posts: 10
Registered: ‎06-11-2017
Message 21 of 76 (1,065 Views)

Re: FMP-X10 Netflix 4K App Crashes

[ Edited ]

Same problem here. Worked fine until the recent update that included the new Amazon app (which I am glad Sony "finally" made good on this promise), but now the Netflix 4K app is worthless - crashes probably 9/10 times when I try to watch something. I have tried multiple fixes (rebooting, signing out of Netflix, etc). 

 

Sony - where is the fix? 

Rookie
Posts: 1
Registered: ‎06-12-2017
Message 22 of 76 (1,046 Views)

Re: FMP-X10 Netflix 4K App Crashes

I am having the exact same issue, it's so frustrating.

Apprentice
Posts: 10
Registered: ‎06-11-2017
Message 23 of 76 (1,008 Views)

Re: FMP-X10 Netflix 4K App Crashes

Sony - where is the fix? I paid a premium as an early adopter of the FMP-X10  along with my XBR-70X850B, and it STILL doesn't do that which was promised (eg, finally added the long awaited Amazon 4k app only to break the Netflix 4k app). 

 

Why no updates or communication?

Enthusiast
Posts: 7
Registered: ‎05-15-2017
Message 24 of 76 (992 Views)

Re: FMP-X10 Netflix 4K App Crashes

I think you are all wasting your time. A Roku player or anything similar that is 4K will be a better piece of hardware to watch 4K programming.

 

I think we should organize and demand a partial refund for the $400 or so we paid for our units since they have been rendered useless.

 

 

Apprentice
Posts: 10
Registered: ‎06-11-2017
Message 25 of 76 (958 Views)

Re: FMP-X10 Netflix 4K App Crashes

[ Edited ]

Has anyone spoken to a Sony rep on this recently? I see LeeSoFL did last month and yet still no fix...wondering if there is any recent information from Sony? I can't believe they aren't quickly fixing that which they (Sony) broke. 

Enthusiast
Posts: 3
Registered: ‎06-16-2017
Message 26 of 76 (921 Views)

Re: FMP-X10 Netflix 4K App Crashes

Wanted to add to the list of people who have this same Netflix 4k playback issue.  Worked fine before the Amazon update.

 

Sony, get this fixed or start giving us something for our troubles.  It is UNACCEPTABLE for us to seek alternative media devices to get 4k playback from Netflix.   Since the device is worthless for anything else and your prices for the media are a joke.

 

I know you guys don't care..  you already got our money. 

 

Our messages never make it to anyone who has any power or does care.

 

Sigh.

 

Enthusiast
Posts: 10
Registered: ‎10-06-2014
Message 27 of 76 (892 Views)

Re: FMP-X10 Netflix 4K App Crashes

I am having the same problem with Netflix.

Specialist
Posts: 31
Registered: ‎12-29-2015
Message 28 of 76 (885 Views)

Re: FMP-X10 Netflix 4K App Crashes

We need to all plan a call sony day to increase their ticket count on this issue.

Rookie
Posts: 1
Registered: ‎06-17-2017
Message 29 of 76 (882 Views)

Re: FMP-X10 Netflix 4K App Crashes

I have the same issue...! someone found a solution for that already? 

 

Thank you and have a good one.

Apprentice
Posts: 10
Registered: ‎06-11-2017
Message 30 of 76 (690 Views)

Re: FMP-X10 Netflix 4K App Crashes

Another week and still no info or fix from Sony. 

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