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Enthusiast
Posts: 5
Registered: ‎03-12-2017
Message 1 of 8 (614 Views)

Grey Lines On All Sources? XBR-65X900C

I have wide gray lines visible when the screen is dark or very bright. Issue is visible in menus, antenna and HDMI.

What could be causing this?
Specialist
Posts: 26
Registered: ‎03-04-2017
Message 2 of 8 (607 Views)

Re: Grey Lines On All Sources? XBR-65X900C

Digital lines or lines from the backlight?

 

Picture?

Enthusiast
Posts: 5
Registered: ‎03-12-2017
Message 3 of 8 (601 Views)

Re: Grey Lines On All Sources? XBR-65X900C

Unfortunately, I'm not seeing a method of attaching pictures to this. 

 

I dont one believe it is digital in nature. 

Enthusiast
Posts: 5
Registered: ‎03-12-2017
Message 4 of 8 (563 Views)

Re: Grey Lines On All Sources? XBR-65X900C

Here are a couple of the pictures from my TV:

 

Picture 1

 

Picture 2

 

As you can see, the "lines" are quite evident when the picture is dark or bright.

Specialist
Posts: 26
Registered: ‎03-04-2017
Message 5 of 8 (535 Views)

Re: Grey Lines On All Sources? XBR-65X900C

This is very off topic but I made a detailed reply with some diagrams (on this thread) and it apparantly does not exist anymore.

 

If you take a look at my user name you can see it has 10 posts (as of this one) but if you click to get a listing of all my posts you will only see 9.

 

Exactly what is going on?

Enthusiast
Posts: 5
Registered: ‎03-12-2017
Message 6 of 8 (519 Views)

Re: Grey Lines On All Sources? XBR-65X900C

I wondered what happened.  I recieved an email that you had posted (twice), but each time I came to this thread, the posts weren't visible to me.

Enthusiast
Posts: 5
Registered: ‎03-12-2017
Message 7 of 8 (456 Views)

Re: Grey Lines On All Sources? XBR-65X900C

In the end, the TV was replaced.  The TV was under the manufacturers warranty.  Geek Squad techs were able to get it replaced.

Highlighted
Specialist
Posts: 26
Registered: ‎03-04-2017
Message 8 of 8 (438 Views)

Re: Grey Lines On All Sources? XBR-65X900C

Smiley Happy Glad to see your story has a happy ending. Enjoy your new TV!

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