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Enthusiast
Posts: 1
Registered: ‎09-08-2017
Message 1 of 2 (549 Views)

Grey Screen Displaying Touch Pad Remote - TV Unresponsive after Factory Reset

HelpI

 

recently completed a factory data reset after been advised to do so by a technician. (Our tv constantly had to be reset 

for an unresponsive remote, Black screens with sound and no image, and problems with the screen freezing)

 

I have completed the reset- by going in to the settings on the TV (- Storage and Reset - Factory Data Reset)

 

The Tv then turns on, displays the Sony and Bravia icons, completes the Andriod icons and then only displays a grey background and the touchpad remote, with a thumb indicating that you need to press and select the command on the remote.

 

My TV is unresponsive to the remote. I only have one remote which is new RMF-TX100U

 

How do I continue with the reset?

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Moderator
Posts: 376
Registered: ‎02-02-2017
Message 2 of 2 (464 Views)

Re: Grey Screen Displaying Touch Pad Remote - TV Unresponsive after Factory Reset

Hi Dorreen1,

 

 

Welcome and thank you for considering the SONY Community!

 

I've sent you a private message. Kindly check your community inbox.

 

Regards,

~Ralph

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

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