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Rookie
Posts: 2
Registered: ‎09-16-2017
Message 1 of 4 (990 Views)
Accepted Solution

KD-49X9000E: Horizontal lines at the bottom of the screen

Hi,

 

Got "KD-49X9000E" TV couple of weeks back. Today, It started showing horizontal lines at the bottom of the screen.

Any suggestions? please help?

How to do factory reset on this model (holding the UP on remote + Power on TV) doesn't seems to work.

 

- Rohit

Moderator
Posts: 369
Registered: ‎02-02-2017
Message 2 of 4 (927 Views)

Re: KD-49X9000E: Horizontal lines at the bottom of the screen

Hi Rohitarulraj,
 
Welcome and thank you for considering the SONY Community!

We're sorry to hear about what happened. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
 
Regards,
~Ralph

If my post answers your question, please mark it as "Accept as Solution"

 

Moderator
Posts: 232
Registered: ‎04-07-2014
Message 3 of 4 (862 Views)

Re: KD-49X9000E: Horizontal lines at the bottom of the screen

Hi rohitarulraj

 

To perform a factory reset, you can follow the below steps:

 

  1. Turn on the TV.
  2. Press the HOME button.
  3. Scroll down to the Settings menu and select Settings.
  4. Select Storage & reset.
  5. Select Factory data reset.
  6. Select Erase Everything.

    NOTE: If asked to provide a password, enter the password for the Parental lock (Broadcast).

  7. Select Yes.

 

IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

 

You can refer to this FAQ URL for more details. 

 

If the issue still persists, I will recommend that you contact your local Service Centre for further diagnosis. 

 

Thanks!


Regards

Ann

Rookie
Posts: 2
Registered: ‎09-16-2017
Message 4 of 4 (824 Views)

Re: KD-49X9000E: Horizontal lines at the bottom of the screen

Thanks Ann,
Sony Technician came and confirmed that the issue is with the panel.

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