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Posts: 4
Registered: ‎01-31-2018
Message 1 of 3 (390 Views)

KD-55XD8599 random resets

 KD-55XD8599.  Running firmware PKG3.925.0140EUB.


Every 2-3 days the TV will reset and power off.   I can be watching TV via antenna, via sattelite box, through Netflix app or it can be online using the built in apps. No warning, just freeze, sound cust out and resets.


Factory rest been done twice, no difference.  Cut out again today watching DVD.


Never did this prior to the last firmwae update.  Anyone have a link to the last release I can downgrade using USB or online to? At least that was stable and didnt shut down

Posts: 1,717
Registered: ‎11-04-2016
Message 2 of 3 (283 Views)

Re: KD-55XD8599 random resets

Hi Mm0wkj,


Welcome and thank you for considering the SONY Community!


You may refer to this article to troubleshoot the TV if it reset or powers off. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at






If my post answers your question, please click the button below "Accept as Solution".

Posts: 4
Registered: ‎01-31-2018
Message 3 of 3 (268 Views)

Re: KD-55XD8599 random resets

Thanks for the reply Erin but please read my post before sending links to information I've already tried.    Smiley Happy

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