Skip to the end of navigation

Welcome to the Community!

4K Ultra HD TV

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Rookie
Posts: 1
Registered: ‎10-16-2017
Message 1 of 2 (604 Views)

Lag Since Latest Software Update

Model: XBR-49X800C

SoundBar: HT-CT390

I recently updated my tv with the latest update and it has caused a communication lag (almost a full minute) with my sound bar when I power on the tv.  As a result the soundbar no longer works properly with the HDMI connection.

I have another Sony TV with a newer soundbar there is a delay albeit not as long and the soundbar still works.  I bought that same newer soundbar and it had the same issue.  I spent over an hour with customer service and they tried everything including remoting in and could not figure it out.  My tv and soundbar are no longer under warranty but there is no reason a software update you forced on me should remove functionality.

 

PLEASE HELP!!!

Moderator
Posts: 1,471
Registered: ‎11-04-2016
Message 2 of 2 (389 Views)

Re: Lag Since Latest Software Update

Hi Swgibson76,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear what happened with your TV and the soundbar. Kindly send me a private message with the reference number or Event ID so we can take a close look into this matter.

 

 

 

Best regards,

-Erin

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook