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Enthusiast
Posts: 1
Registered: ‎06-10-2017
Message 1 of 8 (1,917 Views)

Latest Update for Sony Bravia XBR-55X810C

My TV recently took an update that has made the apps and home screen very slow and quirky.  The apps lock up / won't load sometimes now.  The app bars are also a mess now.  Any word on another update or some way to fix this other than constantly restarting the TV?

 

Thanks

Moderator
Posts: 241
Registered: ‎04-04-2017
Message 2 of 8 (1,915 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

Hi BayouMoon,

 

 

Welcome to Sony Community!

 

Our apologies for the inconvenience that this may have caused. Kindly follow these steps to perform a reset on your television. https://us.en.kb.sony.com/app/answers/detail/a_id/75705/kw/After%20software%20update%20the%20tv%20be...

 

Regards,
-Jay

 


If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 30
Registered: ‎12-11-2016
Message 3 of 8 (1,861 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

 

Hi Bayoumoon - please update this thread with your progress on your issue.

 

I have the same model and am holding back on any updates until these types of issues appear to be resolved. Thanks! Smiley Happy

Rookie
Posts: 2
Registered: ‎06-12-2017
Message 4 of 8 (1,827 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

Dont get it. Period. Ours was working just fine till the latest update. Now, everyday apps are not responding and we have to unplug the TV. I have followed all the suggestions I could to find a fix for the issues but they keep happening almost daily. I hate this tv now. I used to love it, and it seems Sony doesnt want to put out a fix for it.

 

 

Enthusiast
Posts: 3
Registered: ‎06-12-2017
Message 5 of 8 (1,829 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

I had similiar issues after the latest update on a Sony XBR43X800D.  Lagging apps, general slowness, and a LOT of issues with live TV using the HDHomerun app.   Sound would stutter and eventually stop completely.   I did the factory reset today and reinstalled all the apps, and so far so good.  

Rookie
Posts: 1
Registered: ‎10-21-2017
Message 6 of 8 (957 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

I have a similar issue with my Sony Bravia 65x900E

 

I have done two system resets to factory.

My HDMI 4  goes to MyGica...whatever the ****** that is...never saw it before.

WORST of all I have no TV channels ...did the auto scan twice, still no channels.

 

How do I resolve this?

We use Bell Fibe and the upstairs TV still works fine.

 

Most disappointed.

Moderator
Posts: 241
Registered: ‎04-04-2017
Message 7 of 8 (835 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

Hi Artitude,

 

Welcome to Sony Community!

 

We are sorry to hear this issue with your unit. You need to check if the software version of your TV is PKG6.2669.0070NAA.

If not, you can update the software by following the guidelines from this link. https://us.en.kb.sony.com/app/answers/detail/a_id/40952.

You also need to refresh the contents and be back to default settings, kindly follow the guidelines from this link.

https://us.en.kb.sony.com/app/answers/detail/a_id/61396.

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 1
Registered: ‎10-25-2017
Message 8 of 8 (830 Views)

Re: Latest Update for Sony Bravia XBR-55X810C

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