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Specialist
Posts: 17
Registered: ‎01-25-2018
Message 91 of 197 (957 Views)

Re: Loud Beep with latest firmware XBR-65X900E

lesmikesell,

 

Please go to my previously posted message that contains a link to the cisco settop box user manual PDF as well as a screen shot of the applicable page from that PDF.

Once you have read that information you will be in a better position to talk about what the settop box can or can not do.

 

Yours,

 

Sandee Cohen

Specialist
Posts: 17
Registered: ‎01-25-2018
Message 92 of 197 (942 Views)

Re: Loud Beep with latest firmware XBR-65X900E

What worries me is the post(s) I read where the user says he reverted to factory settings and the problem still exists.

This could mean that the original update somehow damaged the TV sound hardware. Otherwise why wouldn't a factory reset fix the problem.

Now, I agree that I am a supreme pessimist, but if the TV sound hardware has been compromised, a revised digital software update would not be able fix the problem.

 

This could mean
a) SONY would have to issue a recall to fix at their own expense but would require the users to package and bring the unit to a repair center.
b) SONY would have to issue a recall to fix at their own expense but would require the users to ship the unit to SONY at the user's expense.

c) SONY would offer users a new unit for a pro-rated fee based on how long they had the original, now-damaged, unit.

d) SONY would deny there is any hardware damage. Users would have to band together to initiate a class-action lawsuit.

Apprentice
Posts: 3
Registered: ‎01-29-2018
Message 93 of 197 (925 Views)

Re: Loud Beep with latest firmware XBR-65X900E

A factory reset doesn't roll back the firmware update. We're stuck with it until Sony releases a new firmware fix.

As stated prior for those who don't know, the temporary work around is to change your set top audio output to PCM. Whether or not your particular DVR or whatever you are using can do this is another issue.
Apprentice
Posts: 4
Registered: ‎01-24-2018
Message 94 of 197 (924 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Reverting to factory settings does not uninstall the update. There is no hardware damage.

Sony is aware of the issue and working on a fix. There seem to be several issues with this latest update (HDR and sound, mainly) and they will hopefully be fixed in the next update.

To be honest, after going through 3 TVs from a competitor (sounds like Hamstrung) where build issues were a big problem, I'm happy to own the Sony 900e right now.

Yes, this updated ******. It's annoying, for now. But this is an Android system. If you've ever had an Android phone (or any for that matter) updates sometimes break things. Unexpectedly. Then updates come out that fix the issue (and possibly break something else).

Sony is being responsive here. They've admitted to the issues, and said they are working on a fix. For now, I can take the great effort to hit Mute once in a while. If these issues persist through several updates, then we can all talk about escalating the complaints, filing lawsuits and screaming bloody murder.

For now, let's give them one update cycle at least. If they're willing to admit a problem, I'm willing to give them a chance to fix it.
Apprentice
Posts: 9
Registered: ‎01-29-2018
Message 95 of 197 (913 Views)

Re: Loud Beep with latest firmware XBR-65X900E

I see option C happening. And we are all going to have to band together and suit Sony.

I already asked the Sony rep if I needed to get a lawyer... If the update doesn't fix it, I'm 100% on board to start a law suit ASAP.

Sony will get their ****** suited.
Specialist
Posts: 17
Registered: ‎01-25-2018
Message 96 of 197 (882 Views)

Re: Loud Beep with latest firmware XBR-65X900E


borr28 wrote:
A factory reset doesn't roll back the firmware update. 

I do not dispute what you're saying. But it is confusing since the chat technician I worked with indicated that resetting to the factory settings would wipe away all updates that had been applied.

If you wipe something back to the factory settings it can't have updates that happened AFTER it came out of the factory.

But given what has happened here, I would not be surprised if SONY has it's own language for what "factory reset" means.

Expert
Posts: 127
Registered: ‎01-26-2018
Message 97 of 197 (875 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Sony has a history of f-ups but they usually follow through. What bothers me however is that it takes them a really long time to fix a firmware issue and in the meantime offer nothing. It could take them weeks. I assume they could simply send a tech out and replace the component that doesn’t have the latest firmware installed but they won’t even entertain the idea of hardware replacement. So it feels like we’re being told to “Deal with it. We’ll fix it when we fix it”
Enthusiast
Posts: 6
Registered: ‎01-23-2018
Message 98 of 197 (871 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Unbelievable.......you just made me decide whether I should return my Sony....DEFINITELY....take some responsibility. Have you not read our posts!
Apprentice
Posts: 9
Registered: ‎01-29-2018
Message 99 of 197 (860 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Has anyone been involved in coordinating a class action lawsuit? I'd like to start a thread and get everyone's user names together (here and on Reddit) so we can get a head count. Maybe we will luck out and get a lawyer during the head count.
Expert
Posts: 127
Registered: ‎01-26-2018
Message 100 of 197 (857 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Well if you exchange the tv then definitely do. However this tv is (maybe was) a good tv. It was reviewed to be the best among its class. Sony customer support however was never great. I dealt with Samsung support a couple of times and they sent a tech out right away and not make you wait for a call from another dept 3 days later. 

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