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Enthusiast
Posts: 5
Registered: ‎01-25-2018
Message 81 of 197 (999 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Stick it back in the box and return it 

Expert
Posts: 127
Registered: ‎01-26-2018
Message 82 of 197 (930 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Has anyone heard anything other than they’re working on it? Anyone try demanding them to fix or replace the tv? Someone posted that Sony said it’s not a defect so they won’t repair or replace it and that we’ll just have to wait for an update. 

Enthusiast
Posts: 3
Registered: ‎01-31-2018
Message 83 of 197 (864 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Mine gets the beep with DirectTV when I power on and change channels.
Enthusiast
Posts: 14
Registered: ‎01-21-2018
Message 84 of 197 (821 Views)

Re: Loud Beep with latest firmware XBR-65X900E

That's right... I posted earlier that they said mid-to the end of February a fix should take place.  

Moderator
Posts: 1,701
Registered: ‎11-04-2016
Message 85 of 197 (790 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Hi All,

 

Thank you for considering the SONY Community!

 

For the meantime, let's try and change the output of the Set-top box to be fixed at PCM. You may refer to this article for more details:

https://us.en.kb.sony.com/app/answers/detail/a_id/30797

 

Feel free to let us know if the above steps work.

 

 

Regards,

-Erin

Apprentice
Posts: 5
Registered: ‎01-31-2018
Message 86 of 197 (782 Views)

Re: Loud Beep with latest firmware XBR-65X900E

It didn't work for me last night on my XBR65X850D- I wasn't able to change the audio settings on my Spectrum cable tv box since it's an HDMI connection.
Apprentice
Posts: 5
Registered: ‎01-26-2018
Message 87 of 197 (751 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Erin, only get sound when on hdmi on spectrum box so unable to change the setting as you suggest.
Apprentice
Posts: 9
Registered: ‎01-29-2018
Message 88 of 197 (736 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Erin, there is no setting on the cable box for this. As stated previously, nothing on our cable boxes changed. The only thing that changed was the TV's firmware. This is NOT the cable box causing the issue, it is the TV causing the issue.
Expert
Posts: 611
Registered: ‎04-14-2017
Message 89 of 197 (723 Views)

Re: Loud Beep with latest firmware XBR-65X900E

What model of cable box is this?  It would be very unusal to have dolby digital 5.1 as the only audio output format since not everything would accept that.

Specialist
Posts: 17
Registered: ‎01-25-2018
Message 90 of 197 (664 Views)

Re: Loud Beep with latest firmware XBR-65X900E

Erin,

 

My setup includes the NYC Spectrum cable service with Cisco Cable TV set-top box. Before you start telling people what settings to change, why don't you look through a PDF of the user guide which will give you instructions as to how the box works.

You can download this manual at:
https://www.timewarnercable.com/content/dam/residential/pdfs/support/tv/Cisco%20Explorer%204640_4642...

However, for the sake of brevity, I am including a screen shot of the page regarding Dolby Sound.
Cable TV PDF page.png

 

Once you have read through the manual and screen shot, you can then use this information for instructions as to what people with a similar setup to me should do.

But please don't point us to whitepapers that have nothing to do with our situation.

 

Yours,

 

Sandee Cohen

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