Skip to the end of navigation

Welcome to the Community!

4K Ultra HD TV

Showing results for 
Search instead for 
Do you mean 
Reply
Expert
Posts: 70
Registered: ‎11-04-2016
Message 51 of 119 (997 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

That would be very nice if you can keep us up to date.

Specialist
Posts: 17
Registered: ‎12-02-2016
Message 52 of 119 (911 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

Has Sony acknowledged this issue?
Apprentice
Posts: 8
Registered: ‎11-16-2016
Message 53 of 119 (804 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

Yesterday I called to follow up on the phone call i received from customer support a few weeks ago. Unfortunately they have no updates, BUT Sony did confirm the engineers have acknowledged this issue and are addressing it.

Specialist
Posts: 17
Registered: ‎12-02-2016
Message 54 of 119 (774 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

That is good to know. I was worried because some people had been told my Sony that it was normal when it definitely is not. Did hopefully they fix this issue and the input lag problem as well. Other than that, the TV is perfect and I am more than satisfied with it, slight gray uniformity issues aside.

Expert
Posts: 70
Registered: ‎11-04-2016
Message 55 of 119 (711 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

[ Edited ]

My 65x930D has so many problems:

- Dirty Screen Effect (DSE) / Banding
- dead pixels
- dark spots
- clouding
- purple ghosting
- ARC problems / crashes
- bad 3D image / crosstalk
- Input lag / no HDR game mode

 

Specialist
Posts: 16
Registered: ‎12-18-2016
Message 56 of 119 (632 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

I emailed Sony support and they told me to powe cycle it, reset the settings and if that didn't work they will send out a technician. I even linked this thread in my complaint. The issue has made the TV unusable for me, I get a purple halo on anything that moved in all of my 4K bluray. I took some picture so hopefully they can see what I am talking about. I don't recall this ever happening before the update
Specialist
Posts: 16
Registered: ‎12-18-2016
Message 57 of 119 (603 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

So I heard back from SOny and they told me to call the in warranty repair line to schedule an appointment which I am going to do tomorrow.

 

The pictures I took can be found in the links below. It pretty much is the same issue as the OP, but I wanted to show mine because it shows the issue happening in lighter scenes as well as darker ones. I will let everyone know if Sony winds up replacing the set

 

http://i.imgur.com/Pns2lq6

 

http://imgur.com/1tQ7ZKo

 

http://imgur.com/sC6xucn

Expert
Posts: 110
Registered: ‎09-17-2016
Message 58 of 119 (564 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

oh man, thats so cruel

Expert
Posts: 313
Registered: ‎07-15-2016
Message 59 of 119 (559 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)

This is disgusting.

Can't believe Sony has still no fix for that
Expert
Posts: 70
Registered: ‎11-04-2016
Message 60 of 119 (519 Views)

Re: (MAJOR ISSUE) Purple Tint on objects in motion (all x930Ds after latest patch!!!)


crashed97tsi wrote:

So I heard back from SOny and they told me to call the in warranty repair line to schedule an appointment which I am going to do tomorrow.

 

The pictures I took can be found in the links below. It pretty much is the same issue as the OP, but I wanted to show mine because it shows the issue happening in lighter scenes as well as darker ones. I will let everyone know if Sony winds up replacing the set

 

http://i.imgur.com/Pns2lq6

 

http://imgur.com/1tQ7ZKo

 

http://imgur.com/sC6xucn


 

 

Thank you for uploading the photos.

In dark video games with fast camera movements it is much worse. I played the Last of Us and Deus Ex on the weekend again and that is so annoying. It's unbelievable that this bug has been going on for over a month (since last update) and Sony is not doing anything.
Robot Sad

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook