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Enthusiast
Posts: 2
Registered: ‎02-03-2018
Message 1 of 3 (307 Views)

Model KD-49X8309C Multiple messages and unable to use the TV. Starts with Unfortunately, irbService has stopped. Then also ge

[ Edited ]

Model KD-49X8309C Multiple messages and unable to use the TV. Starts with Unfortunately, irbService has stopped. Then also get Google Play, Reminder, VendorProtocolService, Action Menu.

 

Any ideas on how to clear this fault??

 

I have already tried some of the suggestions on here but I only have a limited time circa 10 secs before it bombs out every time!!

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Moderator
Posts: 1,717
Registered: ‎11-04-2016
Message 2 of 3 (240 Views)

Re: Model KD-49X8309C Multiple messages and unable to use the TV. Starts with Unfortunately, irbService has stopped. Then als

Hi Kgjames,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry for the inconvenience. You might find the article below helpful to troubleshoot the issue you are experiencing: 

https://us.en.kb.sony.com/app/answers/detail/a_id/76165

 

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 2
Registered: ‎02-03-2018
Message 3 of 3 (147 Views)

Re: Model KD-49X8309C Multiple messages and unable to use the TV. Starts with Unfortunately, irbService has stopped. Then als

Required a new motherboard

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