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Specialist
Posts: 17
Registered: ‎12-02-2016
Message 1 of 5 (5,836 Views)

Netflix no sound

I have Netflix through Apple TV, which works fine.

i tried the Netflix button on my new Bravia 55" and there's no sound.

i tried going into the app and deleting the data. 

When Netflix starts up, I can hear the Netflix "sound" when it shows the splash screen, so the connection and cables work properly. However, once you play a movie, no sound..

is Sony aware of the issue? Is there a fix?

thanks

Sony XBR55X700D
Moderator
Posts: 1,611
Registered: ‎11-04-2016
Message 2 of 5 (5,800 Views)

Re: Netflix no sound

Hi Larryd517,

 

Welcome and thank you for considering the SONY Community!

 

We regret to hear that you're getting no sound with Netflix. We recommend following the steps to troubleshoot your concern. Please see the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/51885

 

 

Regards, 

~Erin

 

 

If my post answers your question, please click the button below "Accept as Solution".

Specialist
Posts: 17
Registered: ‎12-02-2016
Message 3 of 5 (5,718 Views)

Re: Netflix no sound

[ Edited ]

Answer...I had audio wires set up incorrectly. Wires were going from cable box to speakers directly, rather than through tv first

Sony XBR55X700D
Highlighted
Specialist
Posts: 17
Registered: ‎12-02-2016
Message 4 of 5 (5,094 Views)

Re: Netflix no sound

[ Edited ]

Really hate this tv.

Long story short, needed to replace the motherboard (kept getting No Input messages, requiring me to unplug and replug HDMI cable)... and now I can't get sound on Netflix nor on Amazon Prime. I get sound from HBO GO and ShowtimeAnytime.

Tech support was useless (she told me to call Netflix AND Amazon)

Uninstalled app and reinstalled them, rebooted, checked all the settings...still no sound from external audio...only the junky TV speakers.

Can anyone help?

Does anyone want a TV...make me an offer

Sony XBR55X700D
Specialist
Posts: 17
Registered: ‎12-02-2016
Message 5 of 5 (5,082 Views)

Re: Netflix no sound

Okay, still hate the TV, but I found the answer (in case someone has this issue).
Settings/Sound/Digital Audio Out...set it to PCM

Have no idea what that means, but I have sound, so all is good (for now).
Sony XBR55X700D

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