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Posts: 2
Registered: ‎12-15-2015
Message 1 of 25 (17,520 Views)

Netflix stops at 25%....Android TV

I have had my Sony Bravia 55x850c TV for a few months now and I have noticed a repeating issue with the netflix app. At random moments the show I am watching will stop playing, start to rebuffer and stop at 25%. Nothing will happen after that. I am not watching in 4K, I am just trying to watch in 1080p. I have tried to wait it out but after 10minutes nothing happens. This only happens on my Sony Bravia TV. Netflix works fine on my PS4, works fine on my Xbox One, even works fine on my other smart TV in the other room. I do not understand the problem. My ISP is Comcast and it is pushing a steady 75mbs. My Sony Bravia TV is connected with a LAN cable (CAT 6). Has anyone else come across this problem? What is the cause and is there a fix to this issue?

Posts: 8
Registered: ‎11-15-2015
Message 2 of 25 (17,485 Views)

Re: Netflix stops at 25%....Android TV

I used to have that problem with my PS4 when there was an internet connection issue (when my PS4 was connected to the wifi network but the router wasn't getting an Internet connection). Same thing--it would load to 25 percent and then stop. I'm guessing it's some kind of networking issue. If it happens again, I'd try another port on your router or even plugging it directly into the modem (if it's not a combined unit) and seeing if that fixes the problem.

Posts: 1
Registered: ‎12-24-2015
Message 3 of 25 (17,438 Views)

Re: Netflix stops at 25%....Android TV

I too have had this problem and the only thing that worked for me was to turn the unit off, wait a min or two turn it back on and everything works. Have not had this problem now for a couple of months and I am hooked up wire-less

Posts: 1,299
Registered: ‎10-20-2015
Message 4 of 25 (17,382 Views)

Re: Netflix stops at 25%....Android TV

Hi Matthew2332,


Welcome and Thank You for consindering SONY Community!


To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary.

If the speed is slow:

Here are some examples on how to raise and stabilize the line speed of your network. The speed cannot exceed the limits of your Internet Service Provider (ISP) contract or the capabilities of your router.

NOTE: Some ISPs apply a bandwidth or data cap to their plans, which limits data transfer and may lead to a display of black screen when using the Netflix service. The Netflix service should still play on a lower speed albeit with poor image quality, unless there are other devices connected to the same network at the same time.

  • Make sure the Sony® product streaming the video has the latest system software installed.

    Installing updated firmware (if available) may improve the stability of the Internet connection. For TVs, refer to:How to perform a software update

    Make sure to perform a software update for you TV.

  • If there are multiple devices connected to the network, try using only one at a time.

    Other computers or devices on the same network can impact the connection speed and streaming video quality. This is most likely to happen when someone else on your network is downloading files, playing online video games, or watching streaming videos online from another device. Try stopping the use of other devices before viewing.


    • If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area, increasing the demand on your network bandwidth. Using a secure network is recommended.
    • If using a VoIP (Voice over Internet Protocol) service to send and receive phone calls, the Internet connection may drop when someone in the home is using the phone.
  • If you are using a wireless network, consider the usage environment and setup.
    1. Perform a power reset of the router.
      1. Try unplugging the power cord of the router from the electrical outlet for 30 seconds.
      2. Plug the power cord back into the outlet and wait until the flashing lights indicate that the router has completely restarted.
    2. Confirm whether there is any improvement when the wireless LAN router is moved closer.

      Any wireless product can experience slow connection speeds. It is normally due to the distance away from the router or other electronic devices (e.g. a microwave) in the home interfering with the wireless signal.

      1. To improve the wireless connection, try moving the router access point closer to the Sony product that is streaming the video.
      2. If the router is close enough, using a wired Ethernet connection is suggested instead.
    3. Optimizing the settings of your wireless LAN router.
      1. When a nearby wireless network is using the same channel as you, interference may cause communications to destabilize. Try changing the settings on your router to a different channel number.
      2. Depending on your Wireless LAN specifications, the communication speeds, stability, transmission range, etc. will vary.

        If supported by your router, connect via [n].

        • [n] : Recommended by Sony. Supports HD image quality playback.
        • [g] : Not as fast as [n], but stable.
        • [b] : Not recommended for streaming videos.
      3. Additionally, some routers equally divide the bandwidth between each device on the network. Other routers have Quality of Service (QoS) settings that can be adjusted to help manage data priorities within your network. You may need to check with the manufacturer of your router or your ISP to check for and adjust QoS settings.
  • In the network settings for your Sony product, try changing the Primary DNS settings.

    Your ISP may be experiencing heavy Internet traffic. In this case, performance might be improved by manually changing the Primary DNS Server option to or in the Network Settings menu of the Sony product. If the slow performance persists, try accessing the content at a later time or call your ISP to further troubleshoot the problem.

If there is still no improvement, the usage environment may be preventing a rise in speed. If the network service you are using allows you to change the image quality, view at a lower image quality or resolution. Another solution is available on how to lower the resolution on the Netflix service.

If the speed is acceptable:

  • Check whether or not your Sony product has the latest software.

    Make sure the Sony product streaming the video has the latest system software installed. Installing updated software (if available) may improve the stability of the Internet connection.

  • Contact your ISP.

    If only a particular network service cannot be easily viewed, there may be a problem with the server that is transmitting the videos. For information on maintenance and other difficulties that the network service may be experiencing, contact or check with the ISP.


I hope this helps. 






If my post answers your question, please mark it as "Accept as Solution"



Posts: 1
Registered: ‎01-26-2016
Message 5 of 25 (17,231 Views)

Re: Netflix stops at 25%....Android TV

Have the same issue on our 50" Android TV.

Do not see the 25% problem on any other wireless connected device capable of running Netflix.


Which surely rules out our ISP, the speed we see, be that via a wired connetion or wireless.


No software updates are available for the TV.

Which would seem to point the issue to Android/Netflix app.


The 25% continued stopping point surely is not a coincidence.

This has happened numerous times, whilst watching differing length content on Netflix.

And at differing times of the day/week.


Any further suggestions please?


Posts: 2
Registered: ‎03-29-2016
Message 6 of 25 (16,529 Views)

Re: Netflix stops at 25%....Android TV

hey mate


did you ever get a solution to this?


i have KDL4w700c and it does the same thing


please let me know if youve resolved it!




Posts: 31
Registered: ‎06-01-2016
Message 7 of 25 (16,481 Views)

Re: Netflix stops at 25%....Android TV

uncleleeroy wrote:

hey mate


did you ever get a solution to this?


i have KDL4w700c and it does the same thing


please let me know if youve resolved it!




Does it happen even after you reboot your TV? Try rebooting. Ysually long press the power button, but check your manual.


Is your TV firmware up to date?

Posts: 4,667
Registered: ‎03-12-2015
Message 8 of 25 (16,377 Views)

Re: Netflix stops at 25%....Android TV


Hi uncleleeroy


Welcome to Sony Community! 


This issue can be resolved usually by performing a software update. Kindly try RonC's suggestions first. If the issue persists, we recommend resetting the TV to factory settings:,66/kw/reset%20TV/session/L3RpbWUvMTQzOD...







Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.



Posts: 1
Registered: ‎04-16-2017
Message 9 of 25 (9,001 Views)

Re: Netflix stops at 25%....Android TV

I had exactly the same problem on a 49X700D


I went through all the steps above, including trying with a wired connection, plus a reset.


The reset intially did the trick, but then a day later the problem started again. SO I started playing around with deleting app caches etc


One trick that managed to get it going again was to go to Settings - Apps - Netflix - Uninstall Updates. It reverted to version 3.2.2 build 1470 (I stupidly didn't note down the version before I uninstalled the app).


Maybe it's a dodgy Netflix update causing the problem in this case. If it happens again I'll just disable automatic updates.


Hope this helps everyone else.

Posts: 1
Registered: ‎06-22-2017
Message 10 of 25 (6,814 Views)

Re: Netflix stops at 25%....Android TV

I have two Sony TVs. Netflix works fine on the older Tv KDL 55w950b. However, since the last Netlix update around April, 2017, it has started getting stuck at 25% on the other set KDL 55w800d. 


After trying a lot of things we finally uninstalled the updates and it works fine. The problem is every time I turn the TV on I have to uninstall the update. Don't see any option to permanently disable updates. Does anyone know how to do this??


The problem seems to be with the latest Netflix update. 

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