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Rookie
Posts: 1
Registered: ‎09-05-2017
Message 41 of 44 (576 Views)

Re: Problems since Android TV Update

I am also having the same issue with cable TV channels.  I turned off my TV this mornings and came back this afternoon and the TV will not display any of the channels in the guide.  TV says no signal for channels is available.  All other tvs in house work fine. 

Moderator
Posts: 1,254
Registered: ‎10-20-2015
Message 42 of 44 (519 Views)

Re: Problems since Android TV Update

Hi Ssamikmody,

 

Welcome and thank you for considering SONY Community!

 

Please visit the link below for possible troubleshooting steps to fix this issue:

https://us.en.kb.sony.com/app/answers/detail/a_id/42970/

 

I hope it helps.

 

 

Regards,

^Ron

Enthusiast
Posts: 16
Registered: ‎07-05-2017
Message 43 of 44 (430 Views)

Re: Problems since Android TV Update

My 800d tv is also doing the " when I press tv guide button I get a black blank screen". Only this Sony TV since latest update us doing this. Also randomly rebooting back on by itself.
Problems I did not have BEFORE the last update early summer 17.
Sony needs to release a patch SOON.
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Moderator
Posts: 151
Registered: ‎04-04-2017
Message 44 of 44 (281 Views)

Re: Problems since Android TV Update

Hi Neverendingmods,

 

Welcome to Sony Community!

 

We regret to hear this issue with your television. In line with this, you can follow the guidelines from this link to resolve the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38458.

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

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