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Rookie
Posts: 2
Registered: ‎01-11-2018
Message 1 of 4 (161 Views)

Remote Control with Mic not included with TV

Just bought a 4K TV XBR-65X750D TV set.

This TV is advertised as having Voice Control functionality.

But the remote that is included with the set does not have a microphone. Another remote, with mic, has to be bought separately.

It would seem to me that if the TV offers a Voice Control functionality, the appropriate remote would come with the set.

Wondering if this is a packaging error, or if this is done on purpose. In this case, this would be very poor marketing from Sony.

I would appreciate if someone could contact me to arrange the replacement of the remote control.

Thank you.

Expert
Posts: 580
Registered: ‎04-14-2017
Message 2 of 4 (152 Views)

Re: Remote Control with Mic not included with TV

I thought the models ending in D were 2016 models.  Are they still being sold?  That might explain the lacking feature.

Rookie
Posts: 2
Registered: ‎01-11-2018
Message 3 of 4 (131 Views)

Re: Remote Control with Mic not included with TV

Feature is available on the TV and would be functional if remote had a mic.
But the provided remote has no mic.
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Expert
Posts: 346
Registered: ‎07-28-2017
Message 4 of 4 (83 Views)

Re: Remote Control with Mic not included with TV

I suggest contacting Sony directly via phone or chat and seeing if they agree. Posting in a Sony support forum is spotty at best in getting a direct response.

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