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Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 21 of 32 (507 Views)

Re: Sony Bravia 4k update broke my tv?

Yes, I was going to. I am going to contact sony corporate office.
Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 22 of 32 (493 Views)

Re: Sony Bravia 4k update broke my tv?

Thank you for your input and support I just wish sony had the same morals to contact me.
Enthusiast
Posts: 12
Registered: ‎11-03-2016
Message 23 of 32 (489 Views)

Re: Sony Bravia 4k update broke my tv?

I think they know they messed up and they know if they respond to you they will probably need to respond to many other people that had the same problem as we did, I guess ignoring is their way of handeling it
Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 24 of 32 (483 Views)

Re: Sony Bravia 4k update broke my tv?

Well if they won't reply to me I guess they can answer to my lawyer.
Enthusiast
Posts: 12
Registered: ‎11-03-2016
Message 25 of 32 (479 Views)

Re: Sony Bravia 4k update broke my tv?

Yes! They will and there is enough evidents for you to wil thos
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Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 26 of 32 (326 Views)

Re: Sony Bravia 4k update broke my tv?

Hi POfed,

 

We apologize for the inconvenience this situation has caused you. I will call you right now so we can discuss this matter. Sincerely - Jade W.

Rnt Rookie
Rookie
Posts: 2
Registered: ‎09-30-2017
Message 27 of 32 (252 Views)

Re: Sony Bravia 4k update broke my tv?

I am having the same issue with my 1.5 years old xbr55-850C. I have bought Sony TVs in the past and have Sony speaker equipment. This is a bit rediculous that there is no solution online on how to fix this looping optimizing of apps and then restating at 34 of 38 apps so it never finishes. Only way to turn off the tv is to unplug. Is there anyone who could help? I just want the tv to work. I don't need the apps.
Enthusiast
Posts: 12
Registered: ‎11-03-2016
Message 28 of 32 (223 Views)

Re: Sony Bravia 4k update broke my tv?

Under warranty ? Go that route
Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 29 of 32 (218 Views)

Re: Sony Bravia 4k update broke my tv?

You can go to sony website and it will show you how to do a forced reset. Trying to contact sony is useless (a lot like their equipment) some idiot called me and told me to contact best buy to set up a repair time to look at my tv, they weren't going to pay for the repair but the caller kept telling me "that he was trying to do right" by telling me where to take it for the repair.

I ended up just buying a new tv and told everyone at best buy my experience with sony, I even mentioned all the trouble everyone was having to a customer getting ready to purchase a sony tv.

Sorry "i" couldn't be more help. It would be nice if sony would stand behind their equipment!!
Enthusiast
Posts: 12
Registered: ‎11-03-2016
Message 30 of 32 (204 Views)

Re: Sony Bravia 4k update broke my tv?

Had the same experience very disappointing

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