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Enthusiast
Posts: 14
Registered: ‎10-19-2017
Message 1 of 11 (1,439 Views)

Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

[ Edited ]

Sony just released on the 16 of January 2018, an update for its high end TVs, a model that I personally own, and it was such a scam that after it was promised in LAST YEAR’S CES 2017, when the update finally arrives it only works with the preinstalled NetFlix on the TV! The vast amount of customers use Devices connected to HDMI to view Dolby Vision content like if you have NetFlix through TiVo, Amazon Fire, etc. This is totally unacceptable and should make us take legal action against Sony. A majority of the Customers that purchased and spent thousands of US $ on Sony’s high end TVs like: OLEDs, 930/940E & Z9D models purchased these TVs for their very advanced features that included Dolby Vision, and it should work with software and hardware just like Samsung & LG does! We paid for ALL the features not features that are half working! We deserve better! It’s like buying a Rolls Royce that only works when it doesn’t rain. Ridiculous!

Enthusiast
Posts: 3
Registered: ‎01-18-2018
Message 2 of 11 (1,368 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

Believe me, I’m with you. I feel so cheated. I’m pretty disgusted with Sony about this.
Expert
Posts: 118
Registered: ‎11-14-2016
Message 3 of 11 (1,301 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

[ Edited ]

That's just Sony's yearly affair. Things Sony announced that arrived with substantial delay of well over half a year and in bad quality:

 

- PVR for integrated DTV tuners

- Marshmallow (had to be taken offline again due to severe installation issues)

- Nougat

- YouTube HDR (announced and "demoed" at CES 2016 but hasn't arrived till this very day)

- Dolby Vision

 

What Sony also likes to do is remove features which they have actively been advertising, like Opera TV Store or TV guide functionality in the SideView app.

 

DON'T BUY THEIR PRODUCTS!!!

Expert
Posts: 357
Registered: ‎07-28-2017
Message 4 of 11 (1,268 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

All manufacturers withdraw support for features over time. Sony just drops services quicker than some and are poor at meeting their promises for added features. They will continue to do so until the consumers start giving them a bloody nose everytime it happens.

They do it because they know it will only ****** off a subset of their customer base and they think they can replace the disgruntled with new customers. You need to make this behaivor expensive for them. A few individuals withdrawing support isn't going to move them. Large customer satisfaction combined with bad media coverage is very effective in bringing these companies back to respecting their promises.

Make YouTube videos. Contact tech blogs and review sites. Make your own sites. That is more powerful than a class action lawsuit. If you don't make your voices heard collectively and prominently, they will continue on as they have in the past.
Specialist
Posts: 43
Registered: ‎03-05-2016
Message 5 of 11 (1,224 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

I have an xbr75z9d and it was purchased based on the fact that full dv support was coming. I understand these things are computers now and sh$t happens but the customer support from Sony is horrendous. I have received several different answers. The web chat told me they flat out will never have dv over hdmi support it's only meant to be supported via apps. Than tier 2 phone support told me that they can't guarantee it ever being supported than another rep told me it will get fixed but first they are going to release a patch removing dv from apps than rerelease a proper dv patch.

Can anyone confirm any of this or what is going on?
Moderator
Posts: 398
Registered: ‎02-02-2017
Message 6 of 11 (1,186 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

[ Edited ]

Hi All,

 

Welcome and thank you for considering the SONY Community!
 
We are confirming the details with our Engineering team. We will advise as soon as we have an update.
 
Regards,
~Ralph
  
Expert
Posts: 357
Registered: ‎07-28-2017
Message 7 of 11 (1,115 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

You're confirming details with your engineering team? And how long will that take? Meanwhile, Oppo has offered an explanation of the problem and how it can be addressed. Right or wrong, they have long since provided a response on your problem. How can they offer information on the Sony issue before Sony?
aaz Apprentice
Apprentice
Posts: 8
Registered: ‎01-20-2018
Message 8 of 11 (1,048 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!


RalphE wrote:

 

...
 
If my post answers your question, please mark it as "Accept as Solution"

You just said that you don't know what's going on and don't know when you will know - then ask to accept your answer as a solution? 

Please respond with an actual answer and don't use boilerplate where it's inappropriate.

 

I have my 65A1E and was defending sony on being late on the DV update on other forums, but this is getting to be a bit much.

Specialist
Posts: 43
Registered: ‎03-05-2016
Message 9 of 11 (934 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

I received this from oppo

"Sony is using a new Dolby Vision profile that is lower than the current specifications which all Dolby Vision content providers recognized as being Dolby Vision. This is why the player and other devices, like the AppleTV, only output in HDR10 as they can't recognized the Dolby Vision compatibility. So the ability to recognize this new, non-original Dolby Vision version content partners will need to update their profile support, but it will likely not be until Spring that we can have a solution available as Dolby needs to provide us with the update profile specifications, work with us to implement the new specifications, and then go through the certification process again to ensure that we are in complete compliance with their new and previous specifications."
Specialist
Posts: 43
Registered: ‎03-05-2016
Message 10 of 11 (870 Views)

Re: Sony Cheated it’s Customers with NO HDMI Dolby Vision support for HighEnd TVs, Customers Should Sue Sony!

This is oppos latest response
"Based on our understanding of their implementation they are using a low latency mode, which my definition means less processing. In terms of what this means in terms of video fidelity this is not something that we can comment on as we have no personal experience with testing this profile."

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