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Rookie
Posts: 1
Registered: ‎03-20-2017
Message 1 of 2 (146 Views)

Sony KD49XD8099 Purple LED and reboot when updating

Hello, 

 

I am attempting to update my TV via USB as per instructions given. I have formatted to FAT32 and i have ensured the file was not modified and is of the correct size and is placed on the root of the USB dir. 

 

The update which is found is started and i await for the copying update from USB to be complete and it reboots into the updating screen with the plug and hand and progress bar. However ehen this reaches around 25% completation it blinks a purple LED at me and then restarts and begins the process again, have tried this around 12 times now with factory resets, power cycles etc. 

 

I have had endless problems with this TV as well as non responsing appps contanstly (every5-10Secs) and when i am using my PC connected to it, it likes to tell me the resoloution i am at every 3 or 4 seconds even after pressing the i+ button 3 times and no i am not in demo/retail mode. 

 

If anyone is able to help me please do so, sony support have not been helpful whatsoever so please do not tell me to contact them.

Moderator
Posts: 179
Registered: ‎02-02-2017
Message 2 of 2 (110 Views)

Re: Sony KD49XD8099 Purple LED and reboot when updating

Hi Oliver_Needs,

 

Welcome and thank you for considering the SONY Community!
 
Greetings and thank you for your message. On this site we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ 

 

Regards,

~Ralph

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