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Rookie
Posts: 2
Registered: ‎03-20-2017
Message 1 of 4 (584 Views)

Sony Sound bar not allowing to play from HDMI

Bought a 65" Sony Bravia and Sony Sound bar.  Was working well, but now when I try to play Apple TV on HDMI setting, I get no sound.  I can play it -- though it doesn't sound as good -- through the TV.  What am I doing wrong?  Thanks.

Moderator
Posts: 115
Registered: ‎12-12-2012
Message 2 of 4 (576 Views)

Re: Sony Sound bar not allowing to play from HDMI

[ Edited ]

Hello Wiltang42,

 

Please provide the following in order to allow use to better answer your question.

 

  • Model Number of the TV
  • Brand and Model of the Soundbar
  • Version or Generation of the Apple TV

Regards, 

JM
Rookie
Posts: 2
Registered: ‎03-20-2017
Message 3 of 4 (568 Views)

Re: Sony Sound bar not allowing to play from HDMI

Sony Sound Bar: HTCT790
Sony Bravia 4K, 65": XBR65X850D
Apple TV: not sure.

As I mentioned, worked for a while. Now won't recognize HDMI.
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Moderator
Posts: 115
Registered: ‎12-12-2012
Message 4 of 4 (561 Views)

Re: Sony Sound bar not allowing to play from HDMI

Wiltang42,

 

Here are some things to try. Since the Sound works when connected directly to the TV, I would start with checking teh Soundbar settings but if that does not resolve it then move on to checking the other devices.

 

On the Soundbar:

From the Menu-Select [System Settings] - [HDMI Settings] - [HDMI Signal Format] to [Standard format

 

On The TV: 

Clear Data or Cache for External Input Devices .
Press the HOME button on the remote.
Select Settings.
Under the TV category, select Apps.
Select System apps.
Select External Input Services.
Select Clear data and choose OK.
Select Clear cache and choose OK.

 

Make sure that the Speaker Setting is set to Audio system
Press the ACTION MENU
button, then select [Speakers] — select [Audio system].

 

On the Apple TV: 
(Steps attained from AppleSupport)

  1. Unplug both ends of your HDMI cable. Then firmly plug them back in.
  2. Turn off your TV and Soundbar.
  3. Unplug your Apple TV from power, then plug it back in.
  4. Turn your Soundbar and TV back on.
  5. On your Apple TV, select Settings > Audio & Video.
  6. Make sure Audio Out is set to Apple TV.
  7. Change the Audio Mode from Auto to 16 bit.
  8. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off.

    NOTE: If you don't hear sound when you navigate the menu of the Apple TV, choose Settings > Audio & Video. Then make sure that Sound Effects and Music is on.

I hope this helps. 

 

Regards, 

JM

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