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Enthusiast
Posts: 1
Registered: ‎07-17-2017
Message 1 of 2 (77 Views)

Streaming problems on 65X930D

I have a 65 inch Bravia X930D. I recently moved to a new location and since then I've been having issues streaming anything on it. This includes Netflix, Hulu, HBO Now, and others. My internet connection is sound with DL of 51.60 Mbps and UP of 12.28 Mbps. My Samsung bluray player has no problem with streaming, and I've been using it for the apps that it has. Unfortunately there are some apps that only the TV can get. Does anyone know of any solutions for my problem?
Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 2 of 2 (22 Views)

Re: Streaming problems on 65X930D

 

Hi, dlynnrobinson86

 

Welcome to Sony Community! 

 

We are sorry to hear that you are having this streaming issue with your TV. Is your network set-up the same as before? Were there any changes to the settings or connected devices like the router? Are we getting error messages or codes why accessing these apps? We have an article here that will help us out in isolating Netflix app issue. Certain steps from this link are also applicable to other internet video apps: https://us.en.kb.sony.com/app/answers/detail/a_id/55501. To further isolate the issue, please visit this link: https://us.en.kb.sony.com/app/answers/detail/a_id/75355/

 

Hope these help. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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