Skip to the end of navigation

Welcome to the Community!

4K Ultra HD TV

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Specialist
Posts: 52
Registered: ‎04-14-2017
Message 1 of 13 (768 Views)
Accepted Solution

TV switches to internal speakers when powered on at same time as receiver

I have a 2017 Sony XBR 55X900E TV connected to a STR D810 receiver via HDMI, and control them with a cable box remote configured to turn everything on at the same time.     The TV sound is set to use the audio system, NOT the tv speakers.  However, when both power up at the same time, the TV switches back and forth between the tv speakers and receiver, and sets the recever to MUTE.    Is there any way to force the TV to leave the sound set to the receiver the way I set it in the first place instead of wasting a couple of minutes and ending up wrong?

Specialist
Posts: 52
Registered: ‎04-14-2017
Message 2 of 13 (680 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

I don't know what changed but after trying several different sound settings different ways it now always seems to end up sending sound to the receiver via ARC once everything is powered up although it still may display the 'switching' message a time or two.  I am pretty sure the obvious 'priority' setting was on when I first had the problem so maybe it need some combination of other settings on.

Enthusiast
Posts: 30
Registered: ‎04-09-2017
Message 3 of 13 (622 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Mine does this every time I power on my equipment. I don't use the internal Sony 850D speakers as I have it connected to a A/V receiver via hdmi through the ARC channel but I don't use the HDMI Control features because it makes things in weird states when using a programmable remote.

I do t know what to do this thing always switches to internal, Turing off internal, all kinds of weird things it does. These are just messages being popped up on the screen but the sound actually comes through the AV receiver as it should.

It's just writes that these Mesopotamia's up on my screen when powering on my equipment.
Enthusiast
Posts: 30
Registered: ‎04-09-2017
Message 4 of 13 (621 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

*Spelling auto correct is the reason that last sentence is all wack! LOL

It should say;

It just pops these messages up on my screen when powering on my equipment.
Specialist
Posts: 52
Registered: ‎04-14-2017
Message 5 of 13 (609 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

I think it is normal to switch ARC off if the device on the other end is not completely powered up, but when I first posted it was staying on tv speakers at the end.  Now it is always going back to the receiver (or it is random and I've been lucky recently...).  I think this should be controlled by the sound/audio system prioritization setting, but I had that on all the time.

Enthusiast
Posts: 30
Registered: ‎04-09-2017
Message 6 of 13 (434 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Mine keeps switching to internal speakers every time I power it on. Even if I go into the Settings and manually select Audio System it will automatically switch back to internal speakers.

The error message says:

Audio System is unavailable. Switching audio to TV Speakers
Specialist
Posts: 52
Registered: ‎04-14-2017
Message 7 of 13 (432 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Has it ever worked for you?  That message is normal if you are connected via HDMI ARC and the receiver is powered off.   If you have the priority setting on, it should switch back to the audio system when it powers up.    Mine wasn't switching back at first but seems to always work now - but it would always remain on the audio system if I manually set it there after the receiver was powered up.   You might have a bad HDMI cable if it is happening even when the power stays on.

Enthusiast
Posts: 30
Registered: ‎04-09-2017
Message 8 of 13 (429 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Its always been this way since I bought the tv two months ago.

My receiver can be powered on and still display the message when I try to switch to Audio System. It will switch back to internal speakers automatically.

HDMI cable is brand new high speed 18gbps.
Specialist
Posts: 52
Registered: ‎04-14-2017
Message 9 of 13 (427 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Even new cables can be defective.   I guess the 2nd choice would be to use an optical cable to the receiver and turn off the bravia sync stuff.

Rookie
Posts: 2
Registered: ‎05-15-2017
Message 10 of 13 (389 Views)

Re: TV switches to internal speakers when powered on at same time as receiver

Ever since the Mashmellow update, my 940D has been doing the same thing. ARC *was* working prior to the update. I've tried turning the devices on in different orders to no avail. Using ARC *does* require that HDMI CEC is enabled, so you may want to check that on both the TV and the AVR.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook