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Enthusiast
Posts: 6
Registered: ‎02-05-2018
Message 21 of 54 (902 Views)

Re: This last update is an absolute joke.

I ordered these on Amazon (3 of Monoprice Certified Premium High Speed HDMI Cable, HDR, 10ft - White ) and i'm still having the same issues.

 

I also got home last night and turned off the HDR in the PS4 Pro's settings, and when I re-attached it to my 75" 850E, it still shut down my TV and caused the red rings to light up again.

 

Extremely frustrated with Sony. Spent 3k on the new TV and PS4 Pro in November, and its now been 3 straight months of dealing with TV replacements, waiting and not being able to use the PS4 Pro on the new TVs.

Apprentice
Posts: 10
Registered: ‎02-02-2018
Message 22 of 54 (900 Views)

Re: This last update is an absolute joke.

I completely agree with you. My theory is that the Dolby Vision update made some changes that assumed everyone had compliant and certified cables - which is 100% wrong and bad implementation.

 

It seems links get auto-moderated to no end here, but there is a post on AVS Forum titled "HDMI 2.0, 2.0a, 2.0b... cables?"

 

I've put the most important part of the explanation below. probably going to make a stand-alone post because it seems pretty relevant.


1080p doesn't seem to be much of a problem and neither does 4k. But when you start looking at HDR (Dolby Vision, HDR10), and the 18Gbps bandwidth requirement, you start running into problems. Some cables work, some cables don't. Some folks have even gone to fiber optic cables only to find the same problems, some work, some don't.

Cables that are properly and truly certified should be what we look for. But we've seen that even some of those will have distance issues as well. A properly and truly certified cable (BJC, DPL Labs, or by an ATC) should come with a counterfeit proof label of authenticity, regardless of what the mfr says. One should be able to look up the certificate of compliance and see what the cable was actually certified for. Again, that's not a 100% guarantee that the cable will meet your expectations given your equipment and setup.

Apprentice
Posts: 10
Registered: ‎02-02-2018
Message 23 of 54 (890 Views)

Re: This last update is an absolute joke.

At first glance it looks ok, but then when you drill into the Q/A it seems murky. This problem of flakey answers from manufacturers on Amazon seems to keep popping up. If you drill into the Q/A the manufacturer never really comments definitively on what the cables are certified for (using verbiage like "should" be compliant), and there is a question on PS4 Pro that is unanswered. Then if you filter on 1 star reviews you'll find this:

 

No full 18 Gbps bandwidth as advertised. If you are planning to use an HDMI cable for 4K 60fps signals just buy a 6 feet cable and reconfigure your setup. I've tested multiple 6 feet HDMI cables at 4K at 60fps and most of them worked just fine. Just don't waste your money buying different long HDMI cables from multiple brands hoping that it will work!

 

Maybe the length is the problem? As mentioned on AVS Forum, shorter cables seem to be a necessity for using HDR reliably.

Expert
Posts: 127
Registered: ‎01-26-2018
Message 24 of 54 (888 Views)

Re: This last update is an absolute joke.

Sony is doing a terrible job. They’re just crowdsourcing solutions at this point. They refuse to fix it through hardware replacement (changing on board storage to a factory default one) and makes us wait with new tv not fully usable.
Enthusiast
Posts: 6
Registered: ‎02-05-2018
Message 25 of 54 (869 Views)

Re: This last update is an absolute joke.

Yep, agreed with that ^^^^. No one seems to know the actual issue(s), including Sony. Or if they do, they are not releasing many details at all. We are all left wondering what is going on and trying our own fixes, and as a result, Sony is going to lose a ton of historically brand loyal customers over this. I am one of those people.

Rookie
Posts: 2
Registered: ‎02-07-2018
Message 26 of 54 (664 Views)

Re: This last update is an absolute joke.

Dont worry, the last update also broke issues with DLNA (video) servers, losing network conenctions, etc.

 

You'd think that they would QA the firmware a little more.

Enthusiast
Posts: 2
Registered: ‎02-07-2018
Message 27 of 54 (660 Views)

Re: This last update is an absolute joke.

Add me to the list of people having this problem.  This was my first 4K tv and I spent a lot of money on it.  I was able to game for hours on Saturday, but after the update,  any game in my PS4 will start to load the intro screen, then crash to black screen with flashing red light.   I have to unplug my tv to get it back.

 

Note this is occuring on my original PS4, not a Pro.  I did have HDR turned no in the game, and it worked after I turned this off.  Haven't tested any 4k blu-rays.  If those bomb, I'll have to return the tv.  I paid good money to enjoy 4K content, and it's ridiculous that a ****** update is keeping me from using HDR or possibly 4K after just having the tv only a week.

Expert
Posts: 127
Registered: ‎01-26-2018
Message 28 of 54 (658 Views)

Re: This last update is an absolute joke.

Same issue with 4K movies. I would exchange it and turn off update during setup.
Specialist
Posts: 26
Registered: ‎08-31-2016
Message 29 of 54 (633 Views)

Re: This last update is an absolute joke.

I saw on another thread that a different countermeasure can be done by turning Auto Picture mode to OFF in the TV's Picture Setting menu. If you do this, you can turn HDR back on in the PS4 menu. You can then get your game or movie to play in HDR mode. It appears that some issue is happening during this auto detection process??

Moderator
Posts: 396
Registered: ‎02-02-2017
Message 30 of 54 (532 Views)

Re: This last update is an absolute joke.

Hi All,

 

Welcome and thank you for considering the SONY Community!

 

We are working on the solution and will be rolling out an update in the near future.

 

Regards,

~Ralph

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