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Enthusiast
Posts: 8
Registered: ‎12-28-2016
Message 91 of 195 (1,000 Views)

Re: XBR-65X930D faulty 3D

So I have been meaning to ask, what exactly does the 3D depth adjustment do? Is it just a setting to fix crosstalk? Does it actually affect how much the 3D "pops" out from the screen? I tried asking Sony these questions, they have no clue what 3D even is.
Expert
Posts: 38
Registered: ‎11-10-2016
Message 92 of 195 (974 Views)

Re: XBR-65X930D faulty 3D

Yes, depth adjustment slightly alters how much the image pops out. Consequently, it also fixes crosstalk in either the foreground or background. Here's the problem though, if you make adjustments that fix the background, the foreground becomes worse, and vice versa if you make adjustments that fix the foreground, the background becomes worse.
Specialist
Posts: 20
Registered: ‎08-17-2015
Message 93 of 195 (973 Views)

Re: XBR-65X930D faulty 3D

The adjustment you mention does in fact increase or decrease the depth of the 3D. A + pushes out the foreground, while a - pushes it back into the background.

 

This was suggested as a fix, but unfortunately, it may reduce cross-talk somewhat in the foreground, while increasing the cross-talk in the background and vice versa.

 

In my opinion, there seems to be some synchronization issue between the screen and glasses. Given that Sony fixed the 850B and 850C 3D for the most part, the 930C and 55X930D not having this issue, they should be able to see what is causing the problem and apply a fix.

 

The customer service people are not engineers. There are level one people that are scripted top answer relatively easy problems and in reading the posts in the community, there are a number of people that do have simple problems. Even level 2 and above, the customer service managers are not engineers and cannot solve the technical problems.

 

I fear that since the new models will hit the shelves in early Spring, we will be left in the dust with no answers at all. I am just awed by the fact that Sony engineers could not see the correlation between the functioning and fixed sets. The engineers must know the code written into the firmware and where adjustment need to made as they do this to fix other issues.

 

The only other recourse for you is to return the set for a refund and let Sony know it's another monetary loss for them and the seller. Perhaps if the sellers get fed-up of this, they might act.

Expert
Posts: 38
Registered: ‎11-10-2016
Message 94 of 195 (967 Views)

Re: XBR-65X930D faulty 3D

Actually the 55 inch 930D also has this issue. I'm not sure if it only recently cropped up with an update because I only got my set in late November. I've exchanged it a few times and each set has demonstrated the same awful cross-talk. It's possible the 65 inch is way worse, but even on the 55 inch, it's unwatchable.
Enthusiast
Posts: 8
Registered: ‎12-28-2016
Message 95 of 195 (956 Views)

Re: XBR-65X930D faulty 3D

Ok, thanks a LOT guys! So the depth adjustment is a solution I will not accept. Turning my 3D down is BS, it should work on all settings, definitely on 0. So here is the bombshell... I took my 930D back and got the Z9D. The Z9D has bad crosstalk as well, just as bad as the 930D. Guess no Sony TV can do 3D anymore.
Apprentice
Posts: 12
Registered: ‎12-28-2016
Message 96 of 195 (930 Views)

Re: XBR-65X930D faulty 3D

I checked into this discussion about 2 or 3 weeks ago. My heart goes out to everyone who has encountered such pathetic design and "support" service from Sony, but it has convinced me to never buy a Sony TV again.  So thanks for putting your difficulties out there for all to see.  If it wasn't such a hassle and expensive up-front, I'd suggest a class-action suit against Sony...Absolutely outrageous what consumers have received at the hands of this multi-billion dollar company.

 

Alas, the prospects for obtaining a decent 3D set for under $4000 CDN are becoming very slim.

 

 

Enthusiast
Posts: 4
Registered: ‎07-03-2016
Message 97 of 195 (923 Views)

Re: XBR-65X930D faulty 3D

Go LG OLED.  After my Sony experience and the news that Samsung was not even continuing their 3D line, I figured it was time to pull the trigger and try the LG signature set


taylor3397 wrote:

I checked into this discussion about 2 or 3 weeks ago. My heart goes out to everyone who has encountered such pathetic design and "support" service from Sony, but it has convinced me to never buy a Sony TV again.  So thanks for putting your difficulties out there for all to see.  If it wasn't such a hassle and expensive up-front, I'd suggest a class-action suit against Sony...Absolutely outrageous what consumers have received at the hands of this multi-billion dollar company.

 

Alas, the prospects for obtaining a decent 3D set for under $4000 CDN are becoming very slim.

 

 



.  Have to tell you it's every bit the equal of in-theater performance and then some.  As long as LG keeps committed to 3D and customer service, they will have my business. 

Specialist
Posts: 20
Registered: ‎08-17-2015
Message 98 of 195 (915 Views)

Re: XBR-65X930D faulty 3D

Just spent the better part of an hour at level 1 and 2 customer support. Went through all the machinations of what I have done. You are going to love this. Level 2 told me to buy the 500A glass since that is what is recommended for the set. I told the gentleman that I had used the 400 gasses first, and Samsung glasses now without a difference, but told me I had to use the 500A glass to move forward. The 400 and 500 are the same. The 400's came with sets and the 500's are retail.

 

i asked if the gentlemen looked at the community and the postings to see that this problem goes back to March, 2016 and that multiple have had problems. He said he had not. It's not the glasses, it's a defect or firmware problem.

 

if any of you have a set that has the problem and you have 500A glasses, call customer support at 800-222-7669. You will be asked about your model, serial number, firmware number, etc., etc. if you can get past level 1 and have the 500A glasses, they could push the problem up to engineering as I was told.

 

Good luck.

Apprentice
Posts: 12
Registered: ‎12-28-2016
Message 99 of 195 (913 Views)

Re: XBR-65X930D faulty 3D


mor100 wrote:

Go LG OLED.  After my Sony experience and the news that Samsung was not even continuing their 3D line, I figured it was time to pull the trigger and try the LG signature set


taylor3397 wrote:

I checked into this discussion about 2 or 3 weeks ago. My heart goes out to everyone who has encountered such pathetic design and "support" service from Sony, but it has convinced me to never buy a Sony TV again.  So thanks for putting your difficulties out there for all to see.  If it wasn't such a hassle and expensive up-front, I'd suggest a class-action suit against Sony...Absolutely outrageous what consumers have received at the hands of this multi-billion dollar company.

 

Alas, the prospects for obtaining a decent 3D set for under $4000 CDN are becoming very slim.

 

 



.  Have to tell you it's every bit the equal of in-theater performance and then some.  As long as LG keeps committed to 3D and customer service, they will have my business. 


I couldn't agree with you more - I did buy the LG 55" E6P OLED series, but cancelled the order.  Just couldn't justify the cost (55" is roughly $4,000 CDN + 13% tax + warranty + accessories, etc.) when there is so little content (other than 3D) to justify the extravagance.  For the Signature Series, add on another $3K or so.  But it IS a beautiful set, and if the prices drop, I will buy LG (as an FYI, our good friends at Sony came out with an OLED at the CES 2017 while LG came out with a "wallpaper" OLED!).  Good to know that you are so happy with your purchase and, just as importantly, that you've had a positive experience with LG's customer service.

Expert
Posts: 38
Registered: ‎11-10-2016
Message 100 of 195 (875 Views)

Re: XBR-65X930D faulty 3D


Cibo wrote:

Just spent the better part of an hour at level 1 and 2 customer support. Went through all the machinations of what I have done. You are going to love this. Level 2 told me to buy the 500A glass since that is what is recommended for the set. I told the gentleman that I had used the 400 gasses first, and Samsung glasses now without a difference, but told me I had to use the 500A glass to move forward. The 400 and 500 are the same. The 400's came with sets and the 500's are retail.

 

i asked if the gentlemen looked at the community and the postings to see that this problem goes back to March, 2016 and that multiple have had problems. He said he had not. It's not the glasses, it's a defect or firmware problem.

 

if any of you have a set that has the problem and you have 500A glasses, call customer support at 800-222-7669. You will be asked about your model, serial number, firmware number, etc., etc. if you can get past level 1 and have the 500A glasses, they could push the problem up to engineering as I was told.

 

Good luck.


 

I'm actually using the 500A glasses and did call up Sony. I got further than you did, but their next step was blaming the content itself, even though the majority of the content I referenced was Sony 3D Blu-Rays. They are stonewalling the issue. I think the others are right and we'd need to bring them to court to get any kind of fair treatment. It's a really sad state of affairs. Sony used to be the best and it's why we pay a premium for the name. Now what are we paying for?

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