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Specialist
Posts: 28
Registered: ‎04-04-2016
Message 11 of 176 (4,133 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

Sony thinks we must be fools!

 

This morning I called Sony and was told the 3D will not be improved and it’s a result of low quality content. We have seen this same copout in the X850C thread. Regardless of use of TDG-BT500A Glasses, uses of Sonys Bluray player (BDP-S6500) and use of Sonys own content(Sony Production movies like Hotel Transylvania 2) the 3D is unwatchable.

 

Common Sony! Do you really think people are going to spend $3500 to $5000 on a TV and accept that its 3D is broken!

Specialist
Posts: 28
Registered: ‎04-04-2016
Message 12 of 176 (4,118 Views)

Re: XBR-65X930D faulty 3D

This is the official response from Sony on the quality of 3D on their 5000 dollar flagship TV.

Thank you for responding. We do apologize, we have received a note from our engineers that the 3D performance of your television cannot be improved. The TV is very dependent on the 3D content. Right now, we do not have a software or hardware that can fix the issue. Your experience though, will be forwarded to the relevant department as feedback.

Regards,

Ella C816
SONY National Customer Relations
Enthusiast
Posts: 13
Registered: ‎04-14-2016
Message 13 of 176 (4,103 Views)

Re: XBR-65X930D faulty 3D

>>We do apologize, we have received a note from our engineers that the 3D performance of your television cannot be improved<<

 

What???  I just purchased the X930D several days ago; already had 1 issue (no DD 5.1 with Amazon Prime App using Optical Out)....and now no 3D... i only tried one 3D movie, but gave up, absolutely UNWATCHABLE...I can't believe such a "high end" (re: Expensive) piece of equipment could have this lack of quality control.  Slowly losing faith with Sony......especially with this unit.

Specialist
Posts: 30
Registered: ‎04-11-2016
Message 14 of 176 (4,076 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

Like I was saying in my previous post, now is time for other form of action.

 

We need to FLOOD every Review site, Youtube video and Facebook with our angry comments.

 

I've just spend a lot of my hard earned money to experience great 3D Blu-Rays from my collection (I own more than 50) and I can't accept they will now be worthless.

 

Enthusiast
Posts: 13
Registered: ‎04-14-2016
Message 15 of 176 (4,069 Views)

Re: XBR-65X930D faulty 3D

I am appalled at what I am reading in this thread, and the one with regards to the 850c 3D problem....I hemmed and hawed for 3 weeks , .i.e., online research, in store viewing, etc, before I chose the 930D.  This site was the only place i really never checked till after the fact.  I had buyers remorse while waiting for my delivery on this unit. 

 

Anyways, I am still within my return window, so, if nothing is done, I may return it.  Its really too bad, cause the picture is fantastic, love the 4K, DIRECTV upscaling, etc., but it seems that Sony cut too many corners with design, regarding an Android App bug ( I have the Amazon Prime/ optical out non-DD 5.1 problem also, on my set), very neglible frame bend (just about can see it with my 930D), and now this 3D fiasco. Not very satisfying for a $3300 set.....

Specialist
Posts: 30
Registered: ‎04-11-2016
Message 16 of 176 (3,996 Views)

Re: XBR-65X930D faulty 3D

To help speed up the process of writing negative reviews and push Sony to react and fix this problem out of shame. Here are a couple of links :

 

http://www.bestbuy.com/site/sony-65-class-64-5-diag-led-2160p-smart-3d-4k-ultra-hd-tv-black/4804100....

 

http://www.amazon.com/Sony-XBR65X930D%C2%A0-65-Inch-Ultra-Model/dp/B01A5LUBCU/ref=sr_1_2?ie=UTF8&qid...

 

http://www.walmart.com/ip/FASTTRACK-Sony-XBR65X930D/50162512

 

Do not forget to write on Sony official Facebook page, send them a message even if they might not reply or say we have to adress this to the Support Service and then search for X930D on YouTube and add your comment on every single video related to our TV we hope we'll soon be able to love unconditionally.

 

It will take 15 minutes of your time which might pay more than hours on the phone with liars or uncompetent persons.

 

A Sony technician is coming today to my home here in Beijing to check out whatever he needs. He seemed very professional last time he first came to have me the set exchanged. I'll explain him again the situation and hope he will help all of us to solve this worlwide issue through Sony China.

Enthusiast
Posts: 13
Registered: ‎04-14-2016
Message 17 of 176 (3,986 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

Just an update....I had seen a thread on this issue at another forum, where the user said to wait an hour or so before accessing the 3D function on the 930D; i did that tonight, and then played a 3D .mkv file off my server via my OPPO BDP-103. I also set up the the viewing through the Action Menu on the remote; and absolutely perfect 3D video appeared!!! I had the picture setting on "Sports", i.e., just got thru watching a Celtics game...no  other menu/picture settings, just registered my Samsung glasses and viewed.  Did not do anything else at all.......i am perplexed but happy at this turn of events.....I'll leave it at that.

Specialist
Posts: 30
Registered: ‎04-11-2016
Message 18 of 176 (3,975 Views)

Re: XBR-65X930D faulty 3D

That is a weird solution but gives some well needed hope for a fix again. I've forced myself to watch San Andreas 3D Blu-Ray from beginning to the end two weeks ago and it was still bad after an hour. Can you please provide the link to the other forum ?

Would that mean that some component needs to warm up enough to actually work. I don't understand if you mean just turn on the TV for an hour or you have to watch some 2D content before.

Specialist
Posts: 28
Registered: ‎04-04-2016
Message 19 of 176 (3,939 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

Makaha

 

I don’t feel sports mode is the appropriate nor acceptable viewing mode for movies. You also shouldn’t have to wait any time for the TV to properly display 3D. Turn the display on, select Cinema home or pro, put a Bluray 3D movie on with little to no warm-up time and report back.You also watched a single .mk4 file with some success. I’m glad you had some mild success but let’s be honest that is not an acceptable solution.

 

Specialist
Posts: 30
Registered: ‎04-11-2016
Message 20 of 176 (3,926 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

I agree, and I suspect the file you watched was less prone to crosstalk.

 

We have to admit there has always been a difference in depth and potential ghosting between 3D movies, scenes in particular and the problem we have with our set just amplifies it to the extreme.

 

A Sony technician just came for the second time to my home to check out and report.

He brought a Sony 3D Blu-Ray player and we tried a few Blu-Rays, for example The Amazing Spider-Man 2 would have less obvious crosstalk than Jusrrassic World 3D but if you actually add subtitles, text is doubled by a centimeter.

We have to be aware of what a real 3D experience means to set our expectations.

All the edges, textures are supposed to look sharper, even more than a regular 2D, if during some scenes crosstalk is not that apparent, look how blurry is the background. I can compare with my 1st generation 55HX800 still in my living room..

After this big investment I don't want to set the bar as low as just having the experience I had since 6 years with this 1st generation model. I am supposed to benefit from the massive improvement of this 4K TV and it's amazing contrast, brightness, colors, upscale, motionflow. They even call it 3D Super Resolution on product page.

Anyway, on my side I am doing my best to have things happening here in China and I will let you know as soon as I'll received some constructive feedback. Meanwhile, please keep posting everywere in hope to get attention from Sony employees who could actually make a difference in the US.

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