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Specialist
Posts: 26
Registered: ‎07-23-2013
Message 51 of 190 (2,199 Views)

Re: XBR-65X930D faulty 3D

what kind of glasses are you using? i am using these https://www.amazon.com/gp/product/B008CH0NFK/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1

 

i am not kidding, Avatar looks awesome, no crosstalk whatsoever

Expert
Posts: 60
Registered: ‎07-18-2015
Message 52 of 190 (2,176 Views)

Re: XBR-65X930D faulty 3D

I have two pairs of these 3Active glasses, two of the Sony branded (recommended by Sony) glasses, and one pair of the Panasonic active glasses nearly everyone says are among the best. All of them exhibit the same level of crosstalk. Avatar, the movie the previous poster said looked horrible, is actually one of the better looking movies. About 98% of my 104 title collection has 3D crosstalk I would consider noticeable to absolutely unwatchable. Many of them are Sony Studios' movies. When they blow us off by saying we're playing bad content, they're insulting themselves.

 

Anyway, some people will be more bothered by crosstalk than others. Over the past year, this is what I've discovered. Many viewers will say it doesn't exist at all on their sets. I'm not calling them liars but I am saying that everyone has different tolerance levels as to what they consider good or bad. I think any level of crosstalk is unexceptable but most of my collection is so bad as to render it unwatchable. And yet the same titles, played on my Sony TV upstairs (passive 3D), look excellent. It's not the content. It's the technology or, in this case, it's Sony. Over the last year, I've written so many posts and made so many phone calls, I've just plain given up.

 

My only recourse now is to say Sony has lost me as a customer. Yeah, I know I'm just a blip and I'm sure they won't miss one customer but I'm confident, in reading these and many other threads, that several, perhaps many, customers feel the same way and at some point in the future, Sony's board members will question why nobody buys their TVs any more.

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Enthusiast
Posts: 3
Registered: ‎04-15-2016
Message 53 of 190 (2,167 Views)

Re: XBR-65X930D faulty 3D

I am using sony tdg-bt500a, which are recommended on the sony's site.

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Enthusiast
Posts: 3
Registered: ‎04-15-2016
Message 54 of 190 (2,165 Views)

Re: XBR-65X930D faulty 3D

Same here, they lost me as a customer. Not getting anything from sony anymore, and it includs next gen playstations. I know they don't care about a small number of unhappy customers. Good thing there is competition out there that will be able to capitalize on these issues and win new customers.

Expert
Posts: 38
Registered: ‎11-10-2016
Message 55 of 190 (1,219 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

I just got the 55 inch X930D and I'm experiencing REALLY bad cross-talking as well. It actually makes me sick and I can't watch anything in 3D. I'm using the Sony glasses as recommended, and the content in question is 3D Blu-Rays being played from a Playstation 4 which is hooked up to the TV using a premium Monster HDMI cable. The various movies I have tried are mostly Sony Pictures and Disney (both of which have excellent 3D source material).

Apprentice
Posts: 6
Registered: ‎07-22-2016
Message 56 of 190 (1,192 Views)

Re: XBR-65X930D faulty 3D

I wonder how the Z9D model is fairing? I'm so bummed that I bought the X930D and 3 months later the Z9D is out and the X930D is half of what I paid for it.

Expert
Posts: 38
Registered: ‎11-10-2016
Message 57 of 190 (1,154 Views)

Re: XBR-65X930D faulty 3D

So I called Sony up today to discuss this issue and the rep I spoke with said that he was aware of the issue but that there are no plans to do anything about it since it's a problem with the source material.

I then pointed out that most of the source material is from Sony Pictures and/or Disney who are both considered the best at 3D technology.

He said it would still depend on the movie and other variables outside of Sony's control such as scene brightness.

Then I pointed out that I had a 3 year old LG set with passive 3D that displays the very same movies without nearly any cross-talk.

He then told me that cross-talk is more prominent in Active 3D over passive 3D and that there would most likely be an adjustment period.

I was kind of baffled by a response like that so I simply said that it doesn't really matter, I'm having a bad end-user experience because of this and that this is an expensive set that should perform well on everything it offers, including 3D.

He left it at he would log my notes and pass it on to an internal team... So I think I got nowhere.
Moderator
Posts: 1,205
Registered: ‎10-20-2015
Message 58 of 190 (1,061 Views)

Re: XBR-65X930D faulty 3D

Hi Jerubedo,

 

Welcome and thank you for considering SONY Community!

 

Please send me a private message regarding your reference number/Event ID so we can review your file.

 

 

Regards,

^Ron

Enthusiast
Posts: 1
Registered: ‎12-06-2016
Message 59 of 190 (752 Views)

Re: XBR-65X930D faulty 3D

Wow I thought I was the only one with this problem until I stumbled upon this thread.  I'm having the same major problem with my TV that makes the 3D practically unwatchable.  I can't BELIEVE that Sony is telling people that there is nothing they can do.  Unacceptable.  I just spent two hours first via chat then on the phone with Sony troubleshooting my problem.  The chat guy made it sound like they know about this and that a replacement set would fix it.

 

But the phone guy just kept wanting to turn ****** and dials to fix it, which didn't work. So now I have to wait 3 days for someone to call me back to continue "troubleshooting" the problem.  I don't know what else there is to troubleshoot.

 

Very frustrated here.

Expert
Posts: 70
Registered: ‎11-04-2016
Message 60 of 190 (731 Views)

Re: XBR-65X930D faulty 3D

[ Edited ]

I also have a bad 3D image on my 65x93. I watched "Guardians of the Galaxy" as a 3D BD with my Xbox One S and the 3D image is much worse than on my four years old Sony 46HX855.

It's a shame how many problems this TV has. Smiley Sad

 

 

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