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Apprentice
Posts: 12
Registered: ‎12-28-2016
Message 81 of 176 (1,172 Views)

Re: XBR-65X930D faulty 3D

Absolutely unbelievable. What a horrible experience.
Enthusiast
Posts: 4
Registered: ‎07-03-2016
Message 82 of 176 (1,141 Views)

Re: XBR-65X930D faulty 3D

I host a morning radio show on which we often discuss my love of tech and gadgets.  I had, over the past few years, been on a Sony high celebrating their return to top quality status.

However, after purchasing their flagship 86" 4K set in 2014 for many thousands of dollars, only to find markedly inferior 3D and a failure to deliver on a promised HDR upgrade, I am now recommending against purchasing their TV's.  Mind you, the set I have has a gorgeous picture and is a marvel, but for the price I paid to basically be cut adrift is a massive insult and the worst level of customer care and service. 

 

Enthusiast
Posts: 8
Registered: ‎12-28-2016
Message 83 of 176 (1,138 Views)

Re: XBR-65X930D faulty 3D

The customer service at Sony is the WORST! The woman I talked to was atrocious! When I explained to her that the problem is NOT the 3D glasses because they 3D works fine in my XBR-55X930D, she would immediately respond with "So you're saying the 3D works on the 65 inch?" It was like talking to a lawyer, constantly having to correct her for legal reasons. Then there was implied blame on my Samsung 4k 3D blu-ray player. I explained 4 times that Sony does NOT make a 4k 3D player, if they did, I probably would have bought it since I bought the NT5 soundbar and SRS-ZR5 rear speakers. It was absurd the quality of customer service I received. Also, if anyone is wondering, do NOT buy the NT5! It has no equalizer, so you get great highs and mids, but the bass is almost completely absent.
Specialist
Posts: 20
Registered: ‎08-17-2015
Message 84 of 176 (1,121 Views)

Re: XBR-65X930D faulty 3D

In Googling Sony and their officers, I came across the e-mail for Michael Fasulo who is purportedly the President of Sony Electronics.

 

perhaps an e-mail to his office might be in order.

 

michael.fasulo@am.sony.com

 

I doubt you you will actually reach him as the address is probably monitored for him by somebody else and he is probably very busy preparing and rehearsing the "within specifications" excuse to be presented at CES in January.

Enthusiast
Posts: 8
Registered: ‎12-28-2016
Message 85 of 176 (978 Views)

Re: XBR-65X930D faulty 3D

I finally got a call back from Sony. I am going to return my TV to Best Buy. Here's what happened...

The customer service rep that I talked to was a window licking MORON and did not listen to a thing I said. I explained my problem at least 4 times to this idiot, and when she wrote submitted the problem to the techs, she submitted "glasses won't sync to TV". I can't believe someone so ****** even has a job! I'm done with Sony, I can't deal with this level of incompetence. Please think about this people. Sony's customer service is so bad that the problem you guys are having might actually not even be properly reported. We are all at the will of whomever we are on the phone with. For me, I was on the phone with one of the dumbest people on this planet. I despise outsourcing customer service....
Apprentice
Posts: 6
Registered: ‎07-22-2016
Message 86 of 176 (932 Views)

Re: XBR-65X930D faulty 3D

Sony should give people an upgrade opportunity to the Z9D which I've read has much better 3D. 

Enthusiast
Posts: 2
Registered: ‎01-04-2017
Message 87 of 176 (853 Views)

Re: XBR-65X930D faulty 3D

Has the 3D issue with the 65" 930D been resolved?

Enthusiast
Posts: 5
Registered: ‎12-15-2016
Message 88 of 176 (848 Views)

Re: XBR-65X930D faulty 3D


ggmsu wrote:

Has the 3D issue with the 65" 930D been resolved?


No it has not been solved. Sony won't even acknowlege the issue. They are saying it's in spec which is complete BS. I think we should all sue to be honest. I don't think there's any other way to get what's owed to us. And yes, it is owed to us: they advertised working 3D and they did not provide that, and that is called false advertising.

Enthusiast
Posts: 3
Registered: ‎12-26-2016
Message 89 of 176 (714 Views)

Re: XBR-65X930D faulty 3D

This is the response I just got from Sony...

..........................................................................................................

 

We understand that, there is a issue with the 3D.

In this case we would suggest you to follow the below steps.

Please perform these steps in order to do power reset.

1.Turn off the TV.

2.Unplug the TV power cord from the electrical outlet.

3.Let the TV remain without power for 120 seconds.

4.Plug the power cord back into the electrical outlet

5.Turn on the TV.

 

If you still face the same issue, then we would suggest you to check the software version of the device if its up-to-date.

To know how to check the software version on the device, title of the latest software version, instructions to update the software version, access the below link.

https://esupport.sony.com/US/p/swu-download.pl?mdl=XBR65X930D&upd_id=10986&os_group_id=18

If you still face the same issue, then we would suggest you to perform a factory data reset with the below steps in the link.

https://us.en.kb.sony.com/app/answers/detail/a_id/60594/

If you still face the same issue, then we would suggest you to contact to our repair group with the below link, they will assist you with this.

https://esupport.sony.com/US/p/service.pl

Please feel free to get back to us for further assistance if you face any difficulty.

If you would like to be the first to know about our latest products and receive exclusive offers, please sign up for our newsletter:

https://subscribe.sel.sony.com

Thank you for choosing Sony and we appreciate your business with us.

.............................................................

 

I can't believe they won't acknowledge this is a bug!?!?!?

Apprentice
Posts: 11
Registered: ‎01-08-2017
Message 90 of 176 (682 Views)

Re: XBR-65X930D faulty 3D

i'm facing the same issue without any idea, i bought this TV one week ago which was manufactured at Nov,22,2016. i tested many 3d video, and the result is the same. i found not every frame of video will encounter this problem, and if it does, the crosstalk issue appear in part of the picture, releated to the image depth. i can adjust depth setting to fix this part of picture, but, another part appear. Depth setting won't solve this at all. I wonder whether sony has tested nor not. i nearly can't watch 3d video. 

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