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Enthusiast
Posts: 5
Registered: ‎12-17-2016
Message 1 of 16 (3,040 Views)
Accepted Solution

XBR65X850C Rebooting / Cycling after software update

My TV prompted me to complete a software update so I let it start while I went to another room.  Came back over an hour later and the TV is still cycling post update.  Four (4) colored ****** are showing up on screen and doing various types of effects for 10 - 15 seconds and then the TV is restarting.  The TV is wall mounted so I don't want to keep unplugging it and don't want to ruin it.  Any suggestions?

Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 2 of 16 (2,967 Views)

Re: XBR65X850C Rebooting / Cycling after software update

 

Hi Cr33134

 

Welcome to Sony Community! 

 

Have you tried performing a power reset? In this case, we cannot just reset the TV to factory settings. Kindly follow the troubleshooting guidelines here to isolate and hopefully resolve the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

 

Hope that helps. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 1
Registered: ‎12-22-2016
Message 3 of 16 (2,751 Views)

Re: XBR65X850C Rebooting / Cycling after software update

Hi, I'm getting this exact problem with my x850c and I don't know what to do. I tried a power reset and a forced factory reset but both aren't working. It just keeps cycling through that animation and rebooting. I'm getting very frustrated. What can be done to fix this if anything? Is my tv permanently bricked?
Enthusiast
Posts: 5
Registered: ‎12-17-2016
Message 4 of 16 (2,723 Views)

Re: XBR65X850C Rebooting / Cycling after software update

Unplug the TV.  Hold the Power and Volume Down.  Plug the TV back in.  Keep holding both buttons (forcefully) until the bottom light turns green.  Your TV will powercycle with the animation once or twice but keep holding it.  Eventually it will turn green.

Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 5 of 16 (2,588 Views)

Re: XBR65X850C Rebooting / Cycling after software update

 

Hi Judolf

 

Welcome to Sony Community! 

 

The link to my previous post is the solution to the rebooting issue on Android TVs. Have you tried repeating the process? Make sure to follow every step: https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

Rookie
Posts: 3
Registered: ‎12-26-2016
Message 6 of 16 (2,511 Views)

Re: XBR65X850C Rebooting / Cycling after software update

We are having similar. Our TV (XBR-65X850C) Model is rebooting (going on and Off) after the software update (PKG3.709.0120NAB) as recommended by Sony. It is so much frustating to see that Sony can push such a firmware with out proper testing that it totally ruins TV and just makes it to reboot.

Rookie
Posts: 3
Registered: ‎12-26-2016
Message 7 of 16 (2,511 Views)

Re: XBR65X850C Rebooting / Cycling after software update

We are having similar issue with our TV (XBR-65X850C) Model.

TV keeps rebooting (going on and Off) after the software update (PKG3.709.0120NAB) as recommended by Sony.

It is so much frustating to see that Sony can push such a firmware with out proper testing that it totally ruins TV and just makes it to reboot.

Rookie
Posts: 3
Registered: ‎12-26-2016
Message 8 of 16 (2,510 Views)

Re: XBR65X850C Rebooting / Cycling after software update

We are having similar issue with our TV (XBR-65X850C) Model.
TV keeps rebooting (going on and Off) after the software update (PKG3.709.0120NAB) as recommended by Sony.
It is so much frustating to see that Sony can push such a firmware with out proper testing that it totally ruins TV and just makes it to reboot.
Expert
Posts: 87
Registered: ‎12-13-2016
Message 9 of 16 (2,444 Views)

Re: XBR65X850C Rebooting / Cycling after software update

SONY is a joke. I agree they NEVER tested this Android 6.0.1 Update (PKG3.709.0120NAB).
This was a major operating system overhaul which moved the Volume GUI lower on screen but now the on volume On Screen display only works with Sony TV applications and does NOT work with external Audio system speakers. Total rubbish.
Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 10 of 16 (2,376 Views)

Re: XBR65X850C Rebooting / Cycling after software update

 

Hi kutch

 

Welcome to Sony Community! 

 

We are sorry to hear this issue with your unit. Did you visit the link on my previous post? In this situation, we can try to perform a forced factory settings on your TV. Here's the link again to that: https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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