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Expert
Posts: 87
Registered: ‎12-13-2016
Message 11 of 16 (965 Views)

Re: XBR65X850C Rebooting / Cycling after software update

@VincentM with Sony CS.

Factory Reset does NOTHING. I have done it twice. Once you update Sony TV with Android 6.0.1 Update (PKG3.709.0120NAB). There is no Factory Reset that will take you to previous factory state. It only takes you to the terrible Android 6.0.1 Update (PKG3.709.0120NAB) state.
Stop giving bad and inaccurate information!
Rookie
Posts: 2
Registered: ‎04-05-2017
Message 12 of 16 (460 Views)

Re: XBR65X850C Rebooting / Cycling after software update

[ Edited ]

Firstly, this site is as bad as your TV.  You guys are losing big fans like us man.  Seriously, who manufactures a broken TV, Sad, frustrated, tremblingly frustrated, i don't know what else. I am sorry I posted it here because you could directly see my complaint.

 

XBR65X850C

 

No 3D glasses were ever made, right?.  Man!, who does that? Who??? The last thread from 2015 here is still unsolved.  This is like "Giving an awesome "OTHER BRANDS" TV but putting it inside the cupboard and locking the cupboard Cat Very Happy.

"

What is happening to "After December Updates"?  Is it December of 20-Infinity?????  TV keeps restarting by itself at least once or twice a day. Nothing works, Nothing!!! The last Sony TV a fan will ever own

Expert
Posts: 204
Registered: ‎09-14-2016
Message 13 of 16 (447 Views)

Re: XBR65X850C Rebooting / Cycling after software update

Garbage service garbage tv
Rookie
Posts: 3
Registered: ‎07-07-2017
Message 14 of 16 (129 Views)

Re: XBR65X850C Rebooting / Cycling after software update

We have a XBR65X850D that we purchased Oct 2016. We had issues with the TV randomly rebooting while watching. The April 2017 update seemed to resolve this problem.

 

HOWEVER, the latest update that installed last week has resulted in the TV again rebooting while watching.

 

This is unacceptable. Watching tv or movie and suddenly screen goes black then the goofy Android symbols start their idiotic dance.

 

When will this get fixed? Yes, I have tried all the troubleshooting measures including the royal pain in the a$$ factory reboot. It still randomly reboots while watching.

 

I really doubt Sony will do much to address this issue in a timely manner.

 

I may just junk this TV and get a replacement of a different brand.

Moderator
Posts: 59
Registered: ‎04-04-2017
Message 15 of 16 (87 Views)

Re: XBR65X850C Rebooting / Cycling after software update

Hi Losttrail,

 

Welcome to Sony Community!

 

Our apologies for the inconvenience that this may have caused. There are issues on this TV after the software update.
Kindly check the link here and follow the instructions: https://us.en.kb.sony.com/app/answers/detail/a_id/75901.

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

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Rookie
Posts: 3
Registered: ‎07-07-2017
Message 16 of 16 (37 Views)

Re: XBR65X850C Rebooting / Cycling after software update

[ Edited ]

Jay,

I am traveling until July 28 so will not get to apply the reset you directed me to until the end of the month.

 

However, after reading through the process and effects of it, I have to say that is a poor excuse for a fix. Deleting all the apps, channels, internet connection, is a pain.

 

Sorry to say, but I should have known better than to buy a Sony.

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