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Enthusiast
Posts: 7
Registered: ‎12-22-2014
Message 1 of 7 (7,868 Views)

XBR65X850C YouTube can't sign in

When I try to sign into my YouTube app on my TV I get a "there was a problem signing into your account" message. How do I sign in?

Moderator
Posts: 4,666
Registered: ‎03-12-2015
Message 2 of 7 (7,817 Views)

Re: XBR65X850C YouTube can't sign in

 

Hi kazoobers

 

Welcome to Sony Community! 

 

Kindly clear cache/history of the Youtube app, follow these steps: 

 

  • Using your remote control, press HOME -> click the down arrow key and select Settings
  • Once in Settings, under TV, click the right arrow key and select Apps
  • Once in Apps (Downloaded apps), look for the app Youtube under System app. Select it and choose clear cache

 

Hope this helps. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution

 

Enthusiast
Posts: 7
Registered: ‎12-22-2014
Message 3 of 7 (7,811 Views)

Re: XBR65X850C YouTube can't sign in

I did that and cleared the cache. I went back into YouTube and went to Settings and Sign In. Once I clicked on Sign In I still got the "there was a problem signing into your account."

Enthusiast
Posts: 7
Registered: ‎12-22-2014
Message 4 of 7 (7,802 Views)

Re: XBR65X850C YouTube can't sign in

OK so when clearing cache didn't work I decided to go back in and Clear Data; I thought might do the trick.

 

Now when I go into the YouTube app and go to Settings, the Sign In box is gone.

 

How can I get into my YouTube account? Can the YouTube app be deleted and reinstalled?

Moderator
Posts: 2,490
Registered: ‎10-20-2014
Message 5 of 7 (7,701 Views)

Re: XBR65X850C YouTube can't sign in

Hi kazoobers

 

 

We're sorry for the late reply. Based upon the specifications of this TV, if you're signed in to your Android TV with your Google account, you will automatically be signed into the YouTube app. Here's how to sign in:

 

  1. Go to the home screen of your Android TV
  2. Select Settings
  3. Choose Add account
  4. Follow the instructions on screen to sign in with your Google account
  5. In the YouTube app, navigate to Settings in the guide located on the left side of the screen
  6. Click the Sign in tile

 

If my post answers your question, please click the button below "Accept as Solution"

 

 

Rookie
Posts: 2
Registered: ‎02-10-2016
Message 6 of 7 (2,935 Views)

Re: XBR65X850C YouTube can't sign in

I already have an active Google account and still cannot log in to you tube.
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Enthusiast
Posts: 2
Registered: ‎04-19-2016
Message 7 of 7 (266 Views)

Re: XBR65X850C YouTube can't sign in

Same here, does not let me log in, I don't get an error message at all, it just goes back to the homescreen without logging on.

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