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Moderator
Posts: 4,666
Registered: ‎03-12-2015
Message 11 of 22 (650 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]

 

Hi Netsushi, Sony Community! 

 

Welcome and thank you for your messages. 

 

  

We are aware that select Android TV models are having issues when the HDR mode of the connected PS4 gaming console is activated. We apologize for any inconvenience this might have caused you. We are already investigating the situation.

 

As a temporary workaround, use one of these methods:

 
 
Set Auto picture mode to Off and set Picture mode to Game.
 
  1. On the supplied remote control, press the INPUT button and select PS4.
  2. Press the HOME button.
  3. Select Settings.
  4. Under TV category, select Display.
  5. Select Picture.
  6. Select Auto picture mode.
  7. Turn the Auto picture mode from Auto or from Auto (24p sync) to Off.
  8. Press the BACK button.
  9. Select Picture mode.
  10. Select Game.

     

    Note: If you're playing first-person shooter games, set the Picture mode to Game to reduce the latency.

 

 

Turn off the HDR mode of the gaming console.

 

  1. Go to the PS4 Home screen.
  2. Go to Settings.
  3. Select Sound and Screen.
  4. Select Video Output Settings.
  5. Select HDR.

    HDR

  6. Turn the setting from Automatic to Off

 

 

You may refer to this link for the article. We will update the article when more information becomes available: https://us.en.kb.sony.com/app/answers/detail/a_id/76887

 

 

 

Best regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Apprentice
Posts: 8
Registered: ‎02-07-2018
Message 12 of 22 (524 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

have been troubleshooting and the problem occurs when going from nonHDR to HDR content. You can test it yourself with the PS4 by going to video output setting and turning HDR off and then back on to Automatic. I refuse to accept that the solution is to turn HDR off on a tv I spent $2000 on for HDR! Come on Sony, fix this or roll back the patch!
Enthusiast
Posts: 3
Registered: ‎02-08-2018
Message 13 of 22 (505 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]

Agreed. This problem needs to be fixed ASAP. I too refuse to turn off HDR... If I wanted to play non HDR I would've saved myself the trouble and kept playing on my BenQ monitor.

 

Hopefully Sony is listening

Specialist
Posts: 20
Registered: ‎01-31-2018
Message 14 of 22 (493 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]

I'll say this again:

 

We have a workaround fix - turn Auto-Picture off in the TV settings. The crashes should stop. We figured this out a few days ago and for most of us, this has worked beautifully. I have both an Xbox and a PS4 hooked up to the HDR ports (2 & 3), and the TV has not crashed a single time since I did this.

 

Hope this works as well for you.

Expert
Posts: 127
Registered: ‎01-26-2018
Message 15 of 22 (491 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

I started a complaint with customer relation:

 

http://community.sony.com/t5/Customer-Relations/Terrible-support-for-Jan-16th-firmware-issue-No-call...

 

Same answer that we've been getting, but I'm grasping for anyway to get a real fix. Maybe if enough people complain to them, but I doubt it. At least I tried to push for a hardware swap. My case has been "escalated" for a week now and waiting for a call back...again. 

Enthusiast
Posts: 6
Registered: ‎01-27-2018
Message 16 of 22 (472 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

I have a different problem now.  After the first crash with 8 blinking red lights, that problem has subsided.  What I have now is similar but without the blinking red led lights.  The TV just powers off.  Mainly if I watch 4K TV shows but it also happens with U-Verse viewing.    When the power turns off, I have to unplug the power cable and plug it back in to reset.

 

I've tried

 

1) using and not using my SONY AV receiver.

2) different HDMI ports

3) different power outlet options

4) turning off enhanced HDMI, auto picture settings, and all power saving options

 

Nothing seems to work and the problem just seems to get worse.  So hopeful for this beautiful TV but now getting worried.  B&H is going to ship a replacement but only when they have them in stock again.  Any one else experiencing this even when not playing games? 

 

I can reproduce this power problems in minutes by watching Amazon 4k content.

 

Enthusiast
Posts: 6
Registered: ‎01-27-2018
Message 17 of 22 (460 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

This did help not receive the 8 blinking red lights but I continue to have power issues, I may have a different power problem and started a different thread about it.  Thanks.

Enthusiast
Posts: 2
Registered: ‎02-12-2018
Message 18 of 22 (265 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]

I posted a workaround for PS4 Pro owners that may help.  It preserves HDR:

 

http://community.sony.com/t5/4K-Ultra-HD-TV/TV-and-PlayStation-don-t-get-along/m-p/666782#M26504

 

Hope it works for others.  

Expert
Posts: 127
Registered: ‎01-26-2018
Message 19 of 22 (208 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]
 
Specialist
Posts: 20
Registered: ‎01-31-2018
Message 20 of 22 (205 Views)

Re: XBR65X900E - Launching PlayStation 4 Pro game causes TV to power off, status light blinks red 8 times

[ Edited ]

That's something you'll have to decide, I'd say. If the workarounds truly aren't working for you, then I'd go with a refund and purchase a different model. Otherwise, you'll just be replacing the TV with another using the same firmware. Point being: if you're going to go for a refund, you might as well go all the way with it and completely leave the issue behind.

 

Personally, I find that the workarounds have worked well enough that I barely notice there's anything wrong. I'm more than happy to wait for the next update, whenever that might be. 

 

Really, it comes down to where your priorities are: can you tolerate the TV as it is now? Or will you take a chance and see if you can't get the refund (and replacement) faster than Sony can correct this firmware update?

 

 

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