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Enthusiast
Posts: 4
Registered: ‎09-27-2017
Message 1 of 2 (552 Views)

Xbr55x930d

Remote does nothing for the tv. Checked batteries, checked for ir signal coming from remote, all good. Call support they have me do a factory reset now the ****** tv is stuck on the setup and can not be used. Call support back ask if they can do anything . Told it’s out of warranty so they give me a list of places to get it fixed. It’s barely out of warranty and if their products are going to fail just after a year save your money and buy another brand. Customer support is terrible and they could care less about the consumer that pays their bills.. so now I stuck with an expensive wall piece that does nothing...
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Moderator
Posts: 241
Registered: ‎04-04-2017
Message 2 of 2 (464 Views)

Re: Xbr55x930d

 

Hi Davew37529,

 

Welcome to Sony Community!

 

We regret to hear that your TV stuck in initial set-up. This problem can resolve with refreshing your television by performing a power reset. You can check how to power reset your TV from this link. https://us.en.kb.sony.com/app/answers/detail/a_id/3840

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

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