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Enthusiast
Posts: 1
Registered: ‎02-13-2018
Message 1 of 2 (115 Views)

x900e voice control not working

I just bought a 49" x900e.

The voice control doesn't work.

Initially, the remote would not pair to the TV. 

Eventually I got it to pair, I went through the voice control activation process successfully, and still it doesn't work.

TV is fully updated. When I try to check voice control software version, I get a message saying it connot access the software. 

 

Getting frustrated as every time I try to search youtube, it tries to access the mic first, errors out, then I can manually access the search.

 

Please advise. 

 

Moderator
Posts: 13
Registered: ‎01-26-2018
Message 2 of 2 (32 Views)

Re: x900e voice control not working

Hi Alsastar,

 

 

Welcome and Thank you for considering the SONY community!

 

We are sorry to hear that you're having issues with your TV regarding the voice command function, let's try to isolate and fix the issue by following some troubleshooting steps.

 

Here are the links to the steps that you can follow:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/55282

https://us.en.kb.sony.com/app/answers/detail/a_id/58698

 

Let us know if those will work!

 

 

Thanks,

Zac

 

If my post answers your question, please click the button below "Accept as Solution".

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