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Alpha NEX Cameras

Tuning Up
Posts: 1
Registered: ‎05-27-2013

PlayMemories mobile remote for iPhone "cannot obtain image"

[ Edited ]

I am using an NEX 5r with Playmemories remote app for iPhone. The NEX 5 image shows up on the phone via wi-fi and remotely snaps the picture and stores it on the NEX camera, but the phone says "cannot obtain image". There is plenty of room on the iPhone to store the image, so not sure why it's not saving on Phone (iPhone os 6.1.3). Any suggestions? 

Top 40 Artist
Posts: 241
Registered: ‎11-14-2012

Re: PlayMemories mobile remote for iPhone "cannot obtain image"

Good afternoon DrJones!


If the Live View image does not appear on your Smartphone and the message Could not obtain image appears when using the PlayMemories Mobile™ application, close the application and re-establish the Wi-Fi® service connection. Let me know if this doesn't work.




Or if my post answers your question, please mark it as "Accept as Solution"