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Posts: 2
Registered: ‎10-28-2017
Message 1 of 2 (1,370 Views)

Can't connect Alpha a6000 through Wi Fi

Hello everyone!
I know this has been asked several times both in this and other forums. But I've tried every solution to no avail.

I bought my camera last year and I'm so happy with it and with the Play Memories software. But a few months on, the camera stopped connecting via Wi Fi. I get a message on the camera saying "Connected to the access point, cannont connect to the computer to be saved".
I haven't had any other issues with wi fi on my computer (Windows 10).
The first few times this happened I was able to solve it with this solution:

But then it started happening again and neither that nor any other solution posted online seems to work.
I've also seen this is a fairly common issue with a6000 so i would expect Sony to do something about it...

I'm able to import via USB without problems.


Thanks in advance for any help, and if any other info is needed, just ask!


Posts: 67
Registered: ‎07-31-2017
Message 2 of 2 (1,277 Views)

Re: Can't connect Alpha a6000 through Wi Fi

Hello Ibarlu,


Welcome to the Sony Community!

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at


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