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Enthusiast
Posts: 2
Registered: ‎10-31-2015
Message 1 of 4 (1,667 Views)
Accepted Solution

Image data converter not working on mac os X EL Captain

Dear Sony,

 

I have been using Image Data Converter to convert ARW files to Jpegs. The software was slow and sluggish and finally, not it crashs every time I want to open arw files in edit mode.

 

I tried uninstalling as well as re installing without any luck.

Please help as this is my only option to convert arw to jpegs.

 

Details are as follows:

 

Camera: Sony a99 + 24-70CZ f1.8 lens.

 

Other details as follows:

Process: Image Data Converter Ver.4 [636]
Path: /Applications/Image Data Converter/Image Data Converter Ver.4.app/Contents/MacOS/Image Data Converter Ver.4
Identifier: com.sony.ImageDataConverter40
Version: 4.2.03.16101 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Image Data Converter Ver.4 [636]
User ID: 501

Date/Time: 2015-10-31 16:52:50.855 +0530
OS Version: Mac OS X 10.11 (15A284)
Report Version: 11
Anonymous UUID: 846185CF-F013-A637-4685-83493B30A2EE


Time Awake Since Boot: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x8:

Moderator
Posts: 1,165
Registered: ‎07-16-2015
Message 2 of 4 (1,623 Views)

Re: Image data converter not working on mac os X EL Captain

Hi aadeshpa,

 

Welcome to the Sony Community!

As of the moment, Sony Image Data Converter is compatible with Yosemite and lower Mac versions.

We appreciate your input regarding this matter. Rest assured, this is forwarded to our engineering team for further review and consideration for future product updates.

 

Best regards,

Zander

Rookie
Posts: 1
Registered: ‎02-01-2016
Message 3 of 4 (1,123 Views)

Re: Image data converter not working on mac os X EL Captain

hello Sony,

 

It has been over two months since the last post and I also am wondering why Image Data Converter is not working on the updated Mac. Can you please lead me to a way to remedy this or give us options?

 

Thanks

Moderator
Posts: 1,165
Registered: ‎07-16-2015
Message 4 of 4 (1,077 Views)

Re: Image data converter not working on mac os X EL Captain

Hi nealsk,

 

Welcome to the Sony Community!

 

You also use Capture One Express for Sony as an alternative in processing Raw files.

You can download the software here for free.

 

If my post answers your question, please mark it as "Accept as Solution".

 

Best regards,
Zander

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