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Enthusiast
Posts: 8
Registered: ‎01-04-2018
Message 1 of 15 (613 Views)

Optical zoom/zoom ring not working

Hi. I’ve had the Sony a6000 since Christmas and have loved it so far. However, last night I realized the optical zoom has stopped working. I can only zoom with the digital zoom toggle on the side of the lens. I checked the zoom setting and it’s set to “optical zoom only”. I reset the cameras settings, removed the lens and replaced, and took the battery out and replaced to no avail. Can anyone help?
Professional
Posts: 2,068
Registered: ‎01-08-2015
Message 2 of 15 (601 Views)

Re: Optical zoom/zoom ring not working

Sony's E-Mount lenses are focus-by-wire and zoom-by-wire lenses. If you can't zoom, there's something worng with the lens. Try cleaning the lens contacts on the end of the lens and inside the camera. A pencil eraser works best, though you should make sure not to get the scraps in the lens or camera.

 

If that doesn't work, contact Sony Support.

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.
Enthusiast
Posts: 8
Registered: ‎01-04-2018
Message 3 of 15 (599 Views)

Re: Optical zoom/zoom ring not working

Thank you. I’ll try that. Do you still think it’s a lens issue even if I am still able to use the digital zoom toggle successfully?
Professional
Posts: 2,068
Registered: ‎01-08-2015
Message 4 of 15 (591 Views)

Re: Optical zoom/zoom ring not working


Kaleysmith wrote:
... Do you still think it’s a lens issue even if I am still able to use the digital zoom toggle successfully?

Digital zoom is a feature of the camera, not the lens.

 

Optical zoom is a feature of the lens.

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.
Enthusiast
Posts: 8
Registered: ‎01-04-2018
Message 5 of 15 (589 Views)

Re: Optical zoom/zoom ring not working

Thanks!
Professional
Posts: 2,068
Registered: ‎01-08-2015
Message 6 of 15 (584 Views)

Re: Optical zoom/zoom ring not working

Which lens are we talking about?

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.
Enthusiast
Posts: 8
Registered: ‎01-04-2018
Message 7 of 15 (581 Views)

Re: Optical zoom/zoom ring not working

I got the a6000 with the power zoom lens kit. It’s the 16-50mm lens.
Professional
Posts: 2,068
Registered: ‎01-08-2015
Message 8 of 15 (549 Views)

Re: Optical zoom/zoom ring not working


Kaleysmith wrote:
I got the a6000 with the power zoom lens kit. It’s the 16-50mm lens.

That lens has a zoom/focus ring and a zoom lever. Do both of these not work?

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.
Enthusiast
Posts: 8
Registered: ‎01-04-2018
Message 9 of 15 (547 Views)

Re: Optical zoom/zoom ring not working

The lever meaning the toggle/slide type switch on the side of the lens to zoom in and out? Yes, that still works. But the zoom ring doesn’t. It did up until yesterday and then it randomly quit.
Professional
Posts: 2,068
Registered: ‎01-08-2015
Message 10 of 15 (545 Views)

Re: Optical zoom/zoom ring not working


Kaleysmith wrote:
The lever meaning the toggle/slide type switch on the side of the lens to zoom in and out? Yes, that still works. But the zoom ring doesn’t. It did up until yesterday and then it randomly quit.

Yeah, that needs to be repaired. Contact Sony Support.

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.

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