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Specialist
Posts: 18
Registered: ‎07-28-2017
Message 1 of 11 (1,099 Views)

back screen menu display disappeared on a9

Just recently the menu display stopped appearing on my alpha a9 when I press MENU. I can see it through the viewfinder and it appears if I pull out the screen slightly, but not otherwise. Likewise, displays of photos do not appear either. What setting have I accidentally changed?

Enthusiast
Posts: 1
Registered: ‎09-08-2017
Message 2 of 11 (1,033 Views)

Re: back screen menu display disappeared on a9

I ALSO HAVE THIS PROBLEM WITH ONE OF MY SONYs, An A77 II.

HAVE TO ARTICULATE LCD HALFWAY UP TO ACTIVATE IT.

HAVE BEEN THINKING ABOUT ACQUIRING THE a9, BUT AM UNNERVED

TO HEAR THAT THIS KIND OF GLITCH APPEARS EVEN IN SONY'S MOST

EXPENSIVE CAMERA.

WHAT A SHAME.

PLEASE LET ME KNOW IF YOU FIND A SOLUTION TO THIS PROBLEM.

 

Moderator
Posts: 1,186
Registered: ‎03-12-2015
Message 3 of 11 (1,041 Views)

Re: back screen menu display disappeared on a9

[ Edited ]

Hi Rugfoot,

 

The Display Information might have been disabled accidentally. To set the screen display mode, please see the steps here

 

For further assistance, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Thank you,

Jerome

 

If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 18
Registered: ‎07-28-2017
Message 4 of 11 (1,017 Views)

Re: back screen menu display disappeared on a9

Hi Jerome

 

Sorry, but I'm still not seeing anything in the rear screen. As I mentioned, if I pull out the screen slightly, it displays properly, but not when it is flush with the camera body. When I press MENU I can see the menu through the viewfinder but not through the screen unless I pull it out. Thanks for your further support.

Specialist
Posts: 18
Registered: ‎07-28-2017
Message 5 of 11 (980 Views)

Re: back screen menu display disappeared on a9

hi again Jerome

 

did you see my reply to your message. I'm very keen to get this sorted if possible - I'm sure the solution is something very simple - but I can't find it! Thanks.

 

Rich

Moderator
Posts: 1,186
Registered: ‎03-12-2015
Message 6 of 11 (945 Views)

Re: back screen menu display disappeared on a9

Hi Rugfoot,

 

Sorry for not replying sooner. Since you are able to access the display Menu on the viewfinder, try resetting the camera, this will initialize all the settings to factory default. Here are the steps

 

For further assistance, we also recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

Jerome

 

If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 18
Registered: ‎07-28-2017
Message 7 of 11 (942 Views)

Re: back screen menu display disappeared on a9

Hi Jerome

 

I have customised many of the buttons and menus on my a9 and I would prefer not to have to do them all over again, which I think I would if I did a factory reset wouldn't I? Is there no other way to fix this without a factory reset? Thanks for letting me know.

 

Rich

Enthusiast
Posts: 48
Registered: ‎02-18-2017
Message 8 of 11 (898 Views)

Re: back screen menu display disappeared on a9

PRESS [MENU] [CAMERA SETTINGS 2] [FINDER/MONITOR]

 

https://docs.sony.com/release//Manual_4692676112.pdf

 

PAGE 176

Specialist
Posts: 18
Registered: ‎07-28-2017
Message 9 of 11 (890 Views)

Re: back screen menu display disappeared on a9

Thanks for replying but that doesn't answer my question. Please re-read it and if you are able to help I would be very grateful. Sony have suggested a factory reset which I don't want to do as I have customised many of the settings.
Specialist
Posts: 18
Registered: ‎07-28-2017
Message 10 of 11 (889 Views)

Re: back screen menu display disappeared on a9

 

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