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Enthusiast
Posts: 1
Registered: ‎03-18-2017
Message 1 of 2 (207 Views)

BX510 can't get to home screen

My BX510, upon loading up, does not launch into the home menu. The blue line appears across the screen, then the machine attempts to launch the SEN app, but ends up freezing (the bars on the bottom cycle, but don't go beyond the title screen).

 

In the previous days, the YouTube app and the Hulu Plus app were having problems launching, usually getting stuck before getting into the app.

 

There is nothing that I can do with the remote to get into any functions as far as I can tell.

Moderator
Posts: 274
Registered: ‎02-02-2017
Message 2 of 2 (171 Views)

Re: BX510 can't get to home screen

[ Edited ]

Hi BadThoughts,

 

Welcome and thank you for considering the SONY Community!

 

We're sorry to hear about what happened. You can refer to the steps below for troubleshooting:

 

-Attempt a power reset to resolve this issue. To perform the power reset, press and hold the POWER button on the front of the Blu-ray Disc® player for 10 seconds. The Blu-ray Disc player should turn off. If it does not turn off, unplug the power cord from the electrical outlet.

 

-IMPORTANT: The Blu-ray Disc player may require a firmware update. Software and driver updates for your Sony product are available online.

 

-If the power reset did not resolve the issue and the most recent firmware is already installed, then service may be required.

 

-For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

 

 

Regards,

~Ralph

 

If my post answers your question, please mark it as "Accept as Solution"

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