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Expert
Posts: 766
Registered: ‎05-23-2013
Message 91 of 259 (4,148 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi mreine! I will send you a PM here in the community. 

Enthusiast
Posts: 9
Registered: ‎02-21-2014
Message 92 of 259 (4,121 Views)

Re: Blu-ray disc won't play on Blu-ray player

I have also had a great experience with my player, BDP-s380, until today.   We updated the firmware 3 days ago and now although everything else seems to be working (network, usb video playback), it won't read any discs.  "NO DISC" is the message returned on the display of the player and I know it was playing discs as recently as Wednesday - 2 days ago.   Did this update break my player?   Any way to get a copy of the last firmware and flash it with a USB stick?  Sounds like a lot of people having the issue after the update.

Enthusiast
Posts: 8
Registered: ‎01-28-2014
Message 93 of 259 (4,116 Views)

Re: Blu-ray disc won't play on Blu-ray player

I will not buy another SONY product ever after seeing how many people have been shafted by SONY.
Never. You and General Motors should get married. Hacks.
Expert
Posts: 766
Registered: ‎05-23-2013
Message 94 of 259 (4,084 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi sonyfan2014!

 

Have you tried the troubleshooting on this link? 

Enthusiast
Posts: 9
Registered: ‎02-21-2014
Message 95 of 259 (4,076 Views)

Re: Blu-ray disc won't play on Blu-ray player

[ Edited ]
Hi Brian, yes and it will not recognize any disc, not just the blu ray discs even after a full reset, power disconnect etc.
Expert
Posts: 766
Registered: ‎05-23-2013
Message 96 of 259 (4,064 Views)

Re: Blu-ray disc won't play on Blu-ray player

If issue persists, then the player needs service. Please visit eService website to locate the nearest Sony Authorized Servicers in the area. 

Enthusiast
Posts: 9
Registered: ‎02-22-2014
Message 97 of 259 (4,055 Views)

Re: Blu-ray disc won't play on Blu-ray player

Do you know if there is a fee for this? I just got this out of the box, it is brand new.

Enthusiast
Posts: 9
Registered: ‎02-21-2014
Message 98 of 259 (4,049 Views)

Re: Blu-ray disc won't play on Blu-ray player

Thanks Brian, I'm not willing to spend money to fix this though when shop rates are higher than the cost of buying a separate second hand unit. Surely there must be a way to flash the old firmware - or even reflash the new firmware through a USB drive to try it out? Or would the diagnosis be free if it does turn out to be a bad flash or a faulty firmware?
Expert
Posts: 766
Registered: ‎05-23-2013
Message 99 of 259 (4,017 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi sonyfan2014! For further assist you, we kindly recommend visiting our Sony Global Web site and contact the Sony Support Center in your region. Thanks!

Enthusiast
Posts: 9
Registered: ‎02-21-2014
Message 100 of 259 (3,960 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi Brian, I started going through the Sony Support site and get as far as entering my model number and then the specific error and the site just returns a website link to this error message "The page you have requested cannot be displayed.". Where should I go from here?

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