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Expert
Posts: 766
Registered: ‎05-23-2013
Message 51 of 259 (19,680 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi kevinliang! 

 

Please try the troubleshooting steps i posted on this thread.

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 1
Registered: ‎12-17-2013
Message 52 of 259 (19,661 Views)

Re: Blu-ray disc won't play on Blu-ray player

I have a BDP-S570 player. I have had it a couple years, but just recently started having trouble playing some of the newer BluRay disks (like Fast and Furious 6).

What worked for me was to change the BD View Setting option called "BD Internet Connection" to DO NOT ALLOW. I have been able to play everything since I made that change.

Thanks to everyone who posted the helpful tips.
Expert
Posts: 766
Registered: ‎05-23-2013
Message 53 of 259 (19,642 Views)

Re: Blu-ray disc won't play on Blu-ray player

Thank you for sharing your solution, gameofyou! Smiley Happy

Rookie
Posts: 1
Registered: ‎12-26-2013
Message 54 of 259 (19,464 Views)

Re: Blu-ray disc won't play on Blu-ray player

Great!! Worked on my player too for Despicable-me2

Thanks.

Expert
Posts: 766
Registered: ‎05-23-2013
Message 55 of 259 (19,429 Views)

Re: Blu-ray disc won't play on Blu-ray player

Good job Smiley Happy

Enthusiast
Posts: 3
Registered: ‎12-27-2013
Message 56 of 259 (19,429 Views)

Re: Blu-ray disc won't play on Blu-ray player

I have begun experiencing the same problem.  I have followed the resettiing instructions as well as the the information listed in the help pages "Unable to play a Blu-ray Disk movie".  Interestingly, ALL of the DVDs that I have tried will play in my player.

 

I have a BDPS360 that has been fantastic up until this week.  Based upon the help page, I have updated my firmware to version 11.4.014.  I have since reset my system to factory settings and made sure that the BD Internet Connection is "Do not allow".  I can not play about half of my disks.  Some of these would play in the past but will no longer play.  Here is a listing of those that I tested:

 

DOES NOT PLAY

Monsters University, Disney Blu-ray, 2013 (but the included DVD does play)

Star Trek, Paramount, 2009 (played previously but will no longer play)

Zero Dark Thirty, Sony Pictures, 2013 (Shouldn't Sony movies ALWAYS play???)

A Clockwork Orange, Warner Brothers, 2007 (played previously but will no longer play)

 

PLAYS

Saving Private Ryan, Paramount, 2010

Gone with the Wind, Warner Brothers, 2009

Prometheus, 20th Century Fox, 2012

Act of Valor, 20th Century Fox, 2012

The Hunger Games, Lionsgate, 2012

 

Any assistance would be appreciated.

Expert
Posts: 766
Registered: ‎05-23-2013
Message 57 of 259 (19,421 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi OprahtheHutt! 

 

Based on what is happening on your Blu-ray player, it appears that the unit is for service.  You may visit our Sony eService website locate the nearest Sony Authorized Servicer in your area. Thanks! 

Enthusiast
Posts: 3
Registered: ‎12-27-2013
Message 58 of 259 (19,416 Views)

Re: Blu-ray disc won't play on Blu-ray player

Thank you for the quick diagnosis and recommendation.  I think that I'll pass on the Sony authorized repair for $133.77 and pick up a new Blu-ray player instead at half the cost.

Expert
Posts: 766
Registered: ‎05-23-2013
Message 59 of 259 (19,341 Views)

Re: Blu-ray disc won't play on Blu-ray player

That would be smart decision, OprahtheHutt! Smiley Happy

Enthusiast
Posts: 1
Registered: ‎01-04-2014
Message 60 of 259 (19,233 Views)

Re: Blu-ray dics won't play on Blu-ray player


chop6698 wrote:

I have a 1.5 month old S3100 that wouldn't play Blu-Ray after the lastest version update. Try checking your display settings on the home menu. Go To Setup-Display Settings-BD ROM 24P Output and set it to off. Even though my tv is 1080P it wouldn't work with 24P set to auto. Mine would stream internet content fine and would play DVDs (because 24P for DVD was OFF), but not BD.. Changed this setting and no more issues with BD. BTW...love this unit so far. Very quick loading. We use internet content mostly and this unit accesses Netflix, VUDU, Amazon, and Huluplus easily from the home menu. Love it.


THIS fixed my issue.  It would play some BD but not a new release.  

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