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Expert
Posts: 766
Registered: ‎05-23-2013
Message 61 of 259 (5,107 Views)

Re: Blu-ray dics won't play on Blu-ray player

Awesome! Thank you for letting us know, joejoseph Smiley Happy

Enthusiast
Posts: 1
Registered: ‎01-14-2014
Message 62 of 259 (5,041 Views)

Re: Blu-ray disc won't play on Blu-ray player

I have the BDP-S390 model which was working fine playing blu-rays and normal dvd's for some time.

 

Last week, we rented two new blu-rays from the DVD shop and they would not play, so I updated the firmware via the internet.

 

The version is M11.R.0493

 

I have checked this from the website, and it is the latest version.

 

Now NOTHING PLAYS. No blu-rays, no dvd's, nothing.

 

I have resetted by turning power on and off

I have resetted the unit by "Resetting All Settings"

I have tried the "Do Not Allow" Internect Connection thing

I have turned off the 24p setting

I have turned Parental Control off

 

Nothing plays. You put a disk in, you hear a whirring sound but the screen does not change and does not show that a disk has been loaded.

 

This is the first and last time I will purchase a Sony product. I have had Panasonic and Samsung products without any issues - ever.

 

Very disappointed Sony.

Expert
Posts: 766
Registered: ‎05-23-2013
Message 63 of 259 (5,036 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi samboss260! 

 

Based on the information you gave, the Blu-ray player needs service. Please visit eservice website to locate the nearest Sony Authorized Servicer in you area. 

Enthusiast
Posts: 2
Registered: ‎01-26-2014
Message 64 of 259 (4,936 Views)

Re: Blu-ray disc won't play on Blu-ray player

Sony Blu ray Player Model: BD PS5100

 

I cannot play Blu ray's that I rent.  I tried renting Reds 2 this weekend and it wouldn't play.  It said "Failure" on the face of the Blu ray then it displayed an error message saying the disc could not be read.

 

I tried cleaning the disc.  Powering off the Blu ray, unplugging for 5 minutes, adding a flash drive to the rear of the Blu ray player, and checked and have the latest firmware/update as possible.  

 

It is connected to wifi and auto updates, so I have the latest update.  I also have never used the parental controls so they are not on.


I pretty much cannot rent Blu rays because they don't play.  I haven't had a Blu ray work that I've rented in a long time.  

 

The Blu ray's that I've purchased work, just not the rentals.

Expert
Posts: 766
Registered: ‎05-23-2013
Message 65 of 259 (4,915 Views)

Re: Blu-ray disc won't play on Blu-ray player

Hi coyoteroy77! 

 

Do a Factory Reset. 
1. Using the supplied remote, press the Home button.
2. Go to Setup.
3. Under Setup, select Resetting.
4. Under Resetting, select Reset to Factory Default Settings.
5. Select All Settings.
6. If the player goes off after the factory reset, just turn it back on and the Easy Setup will be displayed on the screen. But if the player does not turn off just go back to the Setup Menu then go to Easy Setup. Just follow the on-screen prompts to finish the Initial Setup of the player.

6. Tr y playing the disc again.

 

Enthusiast
Posts: 8
Registered: ‎01-28-2014
Message 66 of 259 (4,891 Views)

Re: Blu-ray dics won't play on Blu-ray player

Did latest firmware today

reads even LESS of the Blueray disc than before then quits.

I wont buy a Sony ever again
Expert
Posts: 766
Registered: ‎05-23-2013
Message 67 of 259 (4,887 Views)

Re: Blu-ray dics won't play on Blu-ray player

Hi phatterplatter! 

 

For us to further assist you, please provide more information. What is the model number of your Blu-ray player? Click this link to get additional information on how to find your model number? Also, please try other BD and DVD discs. 

 

Enthusiast
Posts: 8
Registered: ‎01-28-2014
Message 68 of 259 (4,874 Views)

Re: Blu-ray dics won't play on Blu-ray player

BDP-S480

Will not play Blueray into even previews
Disable the BD and it will play CDs and DVDs just fine.

Thanks for your quick reply
Expert
Posts: 766
Registered: ‎05-23-2013
Message 69 of 259 (4,868 Views)

Re: Blu-ray dics won't play on Blu-ray player

[ Edited ]

Thank you for the information! 

 

Have tried doing a factory reset on the player? If not yet, please follow the steps provided above. Also, is the issue happening on all the Blu-ray discs, including those that worked before? 

Enthusiast
Posts: 8
Registered: ‎01-28-2014
Message 70 of 259 (4,859 Views)

Re: Blu-ray dics won't play on Blu-ray player

Factory reset was performed.

ALL Blueray discs fail.

ALL reg DVDs work.

Thanks for your reply again

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