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Child should unlock the tray when it is LOCKED. Check if the Resetting helps. Below mentioned are the resetting instructions:
Press HOME menu> Setup (suitcase icon)> Resetting (Using down arrows)> Reset to Factory Default Settings> Reset all settings>OK
If it still happens, service will be required. Click on the below link to initiate the service request:
If my post answers your question, please mark it as "Accepted Solution".
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